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Mandy Kyle

Joined Dec 30, 2022

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Last activity Jul 25, 2024

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ACTIVITY OVERVIEW

Latest activity by Mandy Kyle

Mandy Kyle commented,

CommentSetting up Talk

I need to add lines in the following area codes:  737, 310, 210 and 760. I am needing the last 4 digits to be 2253 (CAKE).  I cannot locate anything close to 2253 as the last 4 digits. Can you assist with that. please? Also for area codes 310 and 210 I receive the message To purchase numbers in this region, contact Zendesk Customer Support.

View comment · Posted May 08, 2024 · Mandy Kyle

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Mandy Kyle commented,

CommentSetting up Talk

Searching for a number with x's to get a specific number does not work for me. Also 2 of the new numbers I am requesting when I put the area code in it says To purchase numbers in this region, contact Zendesk Customer Support. this is the last thing I want to do since it takes a long time and there is a lack of response until overnight. 

View comment · Posted May 08, 2024 · Mandy Kyle

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Mandy Kyle commented,

Community comment Feedback - Ticketing system (Support)

Has this feature been added? Is there a way to differentiate between tickets for callbacks that did not happen and tickets set up for calls forwarded?

View comment · Posted Aug 31, 2023 · Mandy Kyle

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Mandy Kyle commented,

Community comment Feedback - Ticketing system (Support)

It is 3rd quarter 2023. Is there a way to search deleted tickets efficiently yet?

View comment · Posted Aug 30, 2023 · Mandy Kyle

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Mandy Kyle commented,

CommentSetting up Talk

is the time it takes to complete a call back calculated in the average answer time?

 

View comment · Posted May 05, 2023 · Mandy Kyle

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Mandy Kyle commented,

CommentAdditional ticket channels

This also does not work for my team. 

View comment · Posted Dec 31, 2022 · Mandy Kyle

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Mandy Kyle created a post,

Post Feedback - Voice (Talk)

Are we able to place a caller on hold and make an outbound call then come back to the initial caller?

Posted Dec 30, 2022 · Mandy Kyle

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