Tim Barrett
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Total activity21
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Last activity
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Activity overview
Latest activity by Tim Barrett-
Tim Barrett commented,
+1 definitely something that is required.
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Tim Barrett commented,
Another question - I am trying to supress closed tickets from the request view. What is the conditional statement I should be using to exclude closed tickets from the requests list?
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Tim Barrett commented,
I am trying this and struggling to get it to work for me. I would like to add the ticket organisation to the requests table to allow people to quickly identify which of their organisation the ti...
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Tim Barrett commented,
Hi I've got some odd behaviour on my helpcentre. We have an article titled "Branded Glassware". If I search for glassware I get no results, but the result count shows a match. Why is the result not...
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Tim Barrett commented,
How do users of the mobile app see tickets they are following? They cannot access the normal user profile page.
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Tim Barrett commented,
What would be really helpful is to have categories for Forms in the same way there are categories for Guide Articles. This would allow us to create much more effective user journeys, by allowing us...
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Tim Barrett commented,
We have pretty much the same use case as Nicolas, in order to create a clear user journey we do not want to create a massive list of forms, so we are using brands to make the end user and agent exp...
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Tim Barrett commented,
Is it possible to create an end user with no e-mail address or phone number? The use case being that they are a help centre user only, raising, reviewing and updating tickets through the portal?
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Tim Barrett commented,
Hi Jupete, thanks for commenting. That's right essentially we are raising side conversations that are being responded to by 3rd party ticket management systems that strip out the message header, a...
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Tim Barrett commented,
Is it possible to expose the conversation thread ID so that we can ensure that our third parties can pick it up and put it in their own automated replies? Is the conversation ID available as a plac...