Emily
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Total activity42
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Last activity
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Member since
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Following0 users
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Votes12
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Activity overview
Latest activity by Emily-
Emily commented,
Hi, Lisa Kelly - I have a question about the ticket properties panel. Are sizing changes global or per user? I had assumed it was per user, but a member of my team is experiencing an issue where th...
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Emily commented,
Is there any update on this roadmap? We're close to the end of the year and there is still no update or any rollout plan.
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Emily commented,
Thank you for creating this request Reshma! I just created multiple dashboards for our client account teams and now I have to spam everyone in the company just so they have access to it. It's incre...
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Emily commented,
Thank you Jennifer Rowe, is there a good source as a recipe reference for triggers in the same way that explore has?
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Emily commented,
Hello, it looks like the link for the Support trigger recipe megathread! underneath the Community tips and recipes for triggers is broken, when I click it I get a page that says oops You're not au...
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Emily commented,
It looks like this is no longer possible. I am trying to create a view for all tickets, and I am receiving an error message that says, "You need to add at least one All condition for Assignee, Grou...
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Emily commented,
This is super helpful Scott Allison, I didn't know about this app. I've installed it and it's providing the exact data I was looking for. Thank you!
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Emily commented,
This is a great question and our team has the same problem. It's so easy to see the SLA measures on a ticket that is still open, is there any solution to quickly seeing the SLA metrics and if we ha...
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Emily commented,
This is really helpful, thank you. Is there a way to create a report that shows the number of tickets where the customer was the last public reply on a ticket? For example, a ticket is going back a...
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Emily commented,
How is the number populated on the ticket? I saw a note in this article Number used for outgoing calls from a ticket that it pulls the number the user called in from. If a user submitted a ticket v...