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John

Joined Dec 19, 2024

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Last activity Dec 19, 2024

Zendesk help for https://scalevonethelp.zendesk.com

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John commented,

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Hello,

Is it possible to retrieve a specific field value from a custom object record as a placeholder? If so, what would be the syntax?

In my example I setup a trigger “assign postal address” once the service partner is selected from the drop-down list and apply the record of the custom object in an additional lookup relationship ticket field. The only information which I can display using this placeholder {{ticket.ticket_field_option_title_ID}} is the name of the record but not any other fields specified in this custom object like “suburb”.

Is that even possible or is there another way to manage location address based on selected ticket field values?
Thx

View comment · Posted Dec 19, 2024 · John

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