Jeremy Kendall
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Last activity
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Activity overview
Latest activity by Jeremy Kendall-
Jeremy Kendall commented,
Elaine Thanks so much for your help! I appreciate the clarity! Have a great week.
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Jeremy Kendall commented,
I usually move my labels to be inside the viz (if possible). Or move the legend to the top or bottom, and elongate the report up/down.
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Jeremy Kendall commented,
Select the Table visualization type. Add a date filter. Add a date field to the Rows section ("Ticket Created - Week" or "Ticket Created - Year and Week"). Add the metrics "D_COUNT(Tickets)" and "...
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Jeremy Kendall commented,
I need guidance on how to update my work in order to accommodate the following restrictions: "If a report has more than 50,000 rows, results are truncated at the first 50,000 rows. Rows that are p...
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Jeremy Kendall commented,
+1I need this functionality as well for reporting on multi-select custom fields.
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Jeremy Kendall commented,
That is great to know! Unfortunately, I cannot use the "Chat: Messaging" dataset in Zendesk Explore because it (for some reason) doesn't have any of our custom fields.
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Jeremy Kendall created a post,
Tracking back-and-forth time in Messaging tickets
AnsweredThe chat transcripts from Messaging tickets display the timestamp for each message. However, the ticket's metrics are only determined by ticket events, and the entirety of a chat transcript only cr...
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Jeremy Kendall commented,
Ahmed Zaid Thanks for your response! I am familiar with these metrics. The problem is that, if a customer has an advanced issue, we changed the ticket interaction from Messaging to Email in order t...
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Jeremy Kendall created a post,
Tracking back-and-forth time in Messaging tickets
The chat transcripts from Messaging tickets display the timestamp for each message. However, the ticket's metrics are only determined by ticket events, and the entirety of a chat transcript only cr...