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Sean Test

Joined Jul 17, 2024

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Last activity Feb 12, 2025

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Latest activity by Sean Test

Sean Test commented,

CommentTicket management

Is there a way to add the highlight field into the Formatting options columns for the view 

View comment · Posted Feb 12, 2025 · Sean Test

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Sean Test commented,

CommentSlack integration

When trying to @ a user when creating an internal comment from a slack channel, when it shows in the actual Zendesk ticket, the user's name doesn't populate, only random characters. For ex:  @U03VCFKNZB0.  Does anyone have any insight on this?  Thanks

View comment · Posted Jul 17, 2024 · Sean Test

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