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Jham Bernardino

Joined Feb 28, 2024

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Last activity Feb 18, 2025

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ACTIVITY OVERVIEW

Latest activity by Jham Bernardino

Jham Bernardino commented,

Community commentProduct Translation Feedback

Hi @..., here's a screenshot 

View comment · Posted Feb 18, 2025 · Jham Bernardino

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Jham Bernardino created a post,

Post Feedback - Chat and Messaging (Chat)

The use of regular expressions (regex) can significantly enhance the accuracy and efficiency of phone number input in a chatbot builder.

Posted Sep 19, 2024 · Jham Bernardino

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Jham Bernardino created a post,

Post Feedback - Chat and Messaging (Chat)

Hi team, 

 

I’ve noticed that the chatbot’s translations often don’t sound natural and it’s obvious that they were translated. It affects the user experience, as the responses come across as awkward or disjointed.

Could we explore ways to improve this without requiring manual adjustments?

Thanks,
 

Posted Sep 19, 2024 · Jham Bernardino

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Jham Bernardino created a post,

Post Feedback - Zendesk AI and automation

Could we explore the possibility of setting up custom alerts for chatbot issues that hit a specific threshold? For example, if we receive 500+ conversations regarding x issues for Brand X within a 30-minute period, I suggest triggering an alert to address the issue promptly. This proactive approach could greatly improve our ability to address user concerns in a timely manner.

 

 

Posted Apr 29, 2024 · Jham Bernardino

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Jham Bernardino commented,

CommentUsing legacy AI agent functionality

I have recently implemented adding conditions to my flow using a dropdown option. Is there a way for the chatbot analytics to capture the choices I added in the dropdown fields? Additionally, how can I track those interactions that did not result in a handover?

View comment · Posted Mar 21, 2024 · Jham Bernardino

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Jham Bernardino commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi team,

Hoping we can push for this feature. Access to user and chatbot conversations is crucial for improving the chatbot's performance. This will help us understanding user needs and refine chatbot responses.

View comment · Posted Mar 07, 2024 · Jham Bernardino

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Jham Bernardino commented,

Community commentProduct Translation Feedback

Hi Shawna James

I also wanted to add that although Zendesk bot supports Arabic, the messages are shown from left to right. That seems strange. It makes it hard for Arabic speakers to use it easily. It would be better if the messages were shown from right to left, like they're supposed to.

View comment · Posted Mar 07, 2024 · Jham Bernardino

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Jham Bernardino commented,

Community comment Feedback - Help Center (Guide)

Hi Shawna James,

Do we have an update on this issue? We've attempted the workaround, but unfortunately, the problem still persists. This greatly impacts our branding, and we are hoping to get this fixed as soon as possible.

View comment · Posted Mar 05, 2024 · Jham Bernardino

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