Luke Tyhurst
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Total activity80
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes26
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Subscriptions24
Activity overview
Latest activity by Luke Tyhurst-
Luke Tyhurst commented,
This also completely conflicts with any external integrations Zendesk users have set up. For example, I just discovered that our DevOps integration did not update linked Zendesk tickets because the...
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Luke Tyhurst commented,
Dane I appreciate that response! With that said, can you please get a direct reason why the Add CC feature was removed? If there is no reason, we would like for it to be added back since it was alr...
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Luke Tyhurst commented,
@... To define it further, here are the main differences between those features: - A reply from a CC added to a ticket threads to the original email and allows the CC to talk with the requester/cus...
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Luke Tyhurst commented,
@... I work at a company that has many distributed teams that do not use the same systems. Our IT team, for example, uses Connectwise and their own built-in support system. The tech team as a whole...
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Luke Tyhurst commented,
@... I agree with Elza. Forcing this 'Add CC' process to be manual really hurts process automation, which hurts the usability of Zendesk (especially in comparison to other systems we could choose t...
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Luke Tyhurst commented,
Hey, Mike Konstantin! Your second paragraph is the use-case I was referring to (auto set-up trigger conditions), but I could also see the 'Add Search as View' functionality being useful. With that ...
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Luke Tyhurst commented,
I agree with Ima. This functionality is absolutely needed.
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Luke Tyhurst commented,
@... Is there any way to add this to the roadmap? This is obviously something that is important to the Zendesk community. It is disheartening that the effort over the last 8 years hasn't lead to th...
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Luke Tyhurst commented,
Dion Isn't this post already in the General Product Feedback section? That link takes me to this same section.
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Luke Tyhurst commented,
Dane I'm honestly a little confused by that choice. Add CC and Add Follower have fundamentally different functions, so they should not replace each other. Add CC is very much still needed for a lot...