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Morgan King

Joined Feb 08, 2024

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Last activity Mar 21, 2024

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ACTIVITY OVERVIEW

Latest activity by Morgan King

Morgan King commented,

CommentSEO and help center search

Hello ZD Team,

We have 3 brands that have article suggestions enabled, but 1 of the brands does not suggest articles - even when i use the full article title. We have tried adding/removing labels and adding tags to fit search results without any success. We have no trouble with the other two.

Do you have any suggestions? Thank you.

View comment · Posted Mar 21, 2024 · Morgan King

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Morgan King created a post,

Post Q&A - Chat, messaging, and widgets

If we select 'Custom launcher' for our Messaging Web Widget, the widget is no longer available in our Help Center/Guide even though we have selected to Add to help center via "Automatically embed Web Widget in your help center" .  Is there a way to make it available in the Help Center/Guide with the Custom Launcher selected?

Posted Feb 13, 2024 · Morgan King

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Morgan King commented,

CommentGeneral questions about live chat

We have recently tried to switch over from live chat to messaging so that we can utilize the chat bot.  We use the web widget so users can submit tickets via the API on our website.  We found that when we turned on messaging with chatbot, messaging was turned on in our website.  Is there a way that we can turn on messaging, but only have it available on our ZenDesk help center?

View comment · Posted Feb 08, 2024 · Morgan King

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