Mark Wiles

Total activity

69
Last activity

October 05, 2020 13:14
Member since

November 29, 2017 14:23
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Votes

39
Subscriptions

18

Activity overview

Latest activity by Mark Wiles

Mark Wiles commented, October 05, 2020 13:02
Has anyone heard when SMS/text will be added as an option for responding? Currently, when people leave voicemails after hours we ask them in the recording if they'd like a return call or a return ...
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- Mark Wiles
- Created October 05, 2020 13:02
- 0 votes
Mark Wiles commented, October 28, 2019 15:55
Maybe it help if we bring this up at Zendesk usergroup meetings as well? I've had another vendor reaching out to me recently . . . they've been pointing out this functionality as a reason to leave...
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- Mark Wiles
- Created October 28, 2019 15:55
- 2 votes
Mark Wiles created a post, May 16, 2019 19:38
Suggestion for a "send text" button like we have a "make call" button in the ticket
1. Community
2. Feedback on Support
What is the problem? It seems sending a proactive text to a single user form the ticket view in Support should be easier. We've set up triggers per Zendesk instructions that allow our agents to ...
- Mark Wiles
- Edited June 05, 2019 16:41
- 2 followers
- 2 comments
- 1 vote
Mark Wiles commented, January 02, 2019 16:34
Ben, do you know if Zendesk has any plans for a blind transfer where we do not continue incurring charges? Currently the system keeps charging me and recording, even with the third party (big priv...
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- Mark Wiles
- Created January 02, 2019 16:34
- 1 vote
Mark Wiles commented, November 30, 2018 18:05
FYI, we're trying to turn PDFs into Zendesk articles. I've tried a number of routes today, but here's where I'm finding success . . . instead of starting with the PDFs that the public now sees, I'...
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- Mark Wiles
- Edited November 30, 2018 18:06
- 0 votes
Mark Wiles commented, October 04, 2018 16:17
Yes, it would be great to have different SSO options for different brands.
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- Mark Wiles
- Created October 04, 2018 16:17
- 0 votes
Mark Wiles commented, August 15, 2018 18:39
Yes, we would really appreciate the ability to run reports directly based upon the email address through which the inquiry/ticket was received. It's much cleaner/safer than having to go through an...
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- Mark Wiles
- Created August 15, 2018 18:39
- 2 votes
Mark Wiles commented, August 10, 2018 15:57
Just wanted to share my great hope that Zendesk Talk will add a blind transfer option. We help students, and consider transferring as part of our customer service. But now, I can't afford the cos...
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- Mark Wiles
- Created August 10, 2018 15:57
- 1 vote
Mark Wiles commented, August 06, 2018 16:26
Nicole - I see that you have requested use case information. Here is our situation . . . Our contact center is a branch off a partner's IVR. Callers dial into the main IVR (totally separate phone...
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- Mark Wiles
- Edited August 10, 2018 15:46
- 4 votes
Mark Wiles commented, August 03, 2018 20:50
I'm new to Talk . . . frankly, I'm so surprised that blind transfer is not here!! Please help us with this. Thank you! Mark
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- Mark Wiles
- Created August 03, 2018 20:50
- 3 votes