Mark Wiles

Total activity 63
Last activity January 21, 2020 18:04
Member since November 29, 2017 14:23

Following 0 users
Followed by 0 users
Votes 34
Subscriptions 17

Activity overview

Latest activity by Mark Wiles

Mark Wiles commented, October 28, 2019 15:55
Maybe it help if we bring this up at Zendesk usergroup meetings as well? I've had another vendor reaching out to me recently . . . they've been pointing out this functionality as a reason to leave...
- View comment
- Mark Wiles
- Created October 28, 2019 15:55
- 1 vote
Mark Wiles created a post, May 16, 2019 19:38
Suggestion for a "send text" button like we have a "make call" button in the ticket
1. Community
2. Support - Product Feedback & Discussion
What is the problem? It seems sending a proactive text to a single user form the ticket view in Support should be easier. We've set up triggers per Zendesk instructions that allow our agents to ...
- Mark Wiles
- Edited June 05, 2019 16:41
- 2 followers
- 2 comments
- 0 votes
Mark Wiles commented, January 02, 2019 16:34
Ben, do you know if Zendesk has any plans for a blind transfer where we do not continue incurring charges? Currently the system keeps charging me and recording, even with the third party (big priv...
- View comment
- Mark Wiles
- Created January 02, 2019 16:34
- 1 vote
Mark Wiles commented, November 30, 2018 18:05
FYI, we're trying to turn PDFs into Zendesk articles. I've tried a number of routes today, but here's where I'm finding success . . . instead of starting with the PDFs that the public now sees, I'...
- View comment
- Mark Wiles
- Edited November 30, 2018 18:06
- 0 votes
Mark Wiles created a post, November 29, 2018 16:54
Use tags from Support in Connect Campaigns
1. Community
2. Connect - Product Feedback
It would be great if we could leverage user tags in Support in our Connect campaigns. For instance, if a user completed ticket form X today (which then triggered the addition of a tag to that user...
- Mark Wiles
- Created November 29, 2018 16:54
- 3 followers
- 1 comment
- 3 votes
Mark Wiles commented, October 04, 2018 16:17
Yes, it would be great to have different SSO options for different brands.
- View comment
- Mark Wiles
- Created October 04, 2018 16:17
- 0 votes
Mark Wiles commented, August 15, 2018 18:39
Yes, we would really appreciate the ability to run reports directly based upon the email address through which the inquiry/ticket was received. It's much cleaner/safer than having to go through an...
- View comment
- Mark Wiles
- Created August 15, 2018 18:39
- 2 votes
Mark Wiles commented, August 10, 2018 15:57
Just wanted to share my great hope that Zendesk Talk will add a blind transfer option. We help students, and consider transferring as part of our customer service. But now, I can't afford the cos...
- View comment
- Mark Wiles
- Created August 10, 2018 15:57
- 1 vote
Mark Wiles commented, August 06, 2018 16:26
Nicole - I see that you have requested use case information. Here is our situation . . . Our contact center is a branch off a partner's IVR. Callers dial into the main IVR (totally separate phone...
- View comment
- Mark Wiles
- Edited August 10, 2018 15:46
- 3 votes
Mark Wiles commented, August 03, 2018 20:50
I'm new to Talk . . . frankly, I'm so surprised that blind transfer is not here!! Please help us with this. Thank you! Mark
- View comment
- Mark Wiles
- Created August 03, 2018 20:50
- 2 votes