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Naomi Watnick
Joined Aug 02, 2022
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Last activity Mar 28, 2023
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Latest activity by Naomi Watnick
Naomi Watnick commented,
Andrei Kamarouski - Question, if I have additional conditionals that I need to add in the "ANY" section, would you recommend I just leave out the 'Ticket | Is | Created' or 'Ticket | Is | Updated' conditions? - or is there a way to have two separate "ANY" sections in a trigger now? I had thought this was in the works a while ago.
View comment · Posted Mar 28, 2023 · Naomi Watnick
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Naomi Watnick commented,
Ah - Ok. Thank you Prateek Chhetri
View comment · Posted Oct 05, 2022 · Naomi Watnick
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Naomi Watnick commented,
Thanks Prateek Chhetri - I have the ability to set an internal comment when the ticket gets unassigned by the "Out of Office" app. I'd like to make the internal comment more relevant so the teammate picking up the ticket knows quickly who's ticket it was. Going through ticket events is not a solution. Suggestions?
View comment · Posted Oct 03, 2022 · Naomi Watnick
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Naomi Watnick commented,
Hi Friends 👋 - Is there any way we can have the app expose who the previously Assigned Agent was in the ticket? We're able to utilize a custom target and add an internal comment stating the ticket was set to Open due to the previous agent being unavailable via the "Out of Office" app... but, we are unable to say who the previous agent was.
I've tried reordering the triggers, but things seem to happen out of order and I can never get to a state that captures who the agent was right before it gets unassigned.
View comment · Posted Oct 01, 2022 · Naomi Watnick
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Naomi Watnick commented,
Thanks @.... I'll reach out to my colleague as I was told it was only supposed to be in our sandbox environment. Also, can you please give me access to the link you provided in the last comment? Thank you.
View comment · Posted Aug 25, 2022 · Naomi Watnick
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Naomi Watnick commented,
Our UI recently changed and we now have big bold status "buttons" any view. When I do a search and use the filter drop-down, when I add a Status to filter by, the search string adds: custom_status_id:4416756
We also now suddenly have "Status category" as well as "Ticket status" in views. How do I find out more information on these? And if "Status category" is the old "Ticket status", how do I create a search string for it?
Thanks!
View comment · Posted Aug 24, 2022 · Naomi Watnick
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Naomi Watnick commented,
+1
We've experienced this too! Brett Bowser do you have any info on this? Thanks!
View comment · Posted Aug 02, 2022 · Naomi Watnick
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