Naomi Watnick
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Last activity
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Activity overview
Latest activity by Naomi Watnick-
Naomi Watnick commented,
Andrei Kamarouski - Question, if I have additional conditionals that I need to add in the "ANY" section, would you recommend I just leave out the 'Ticket | Is | Created' or 'Ticket | Is | Updated' ...
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Naomi Watnick commented,
Ah - Ok. Thank you Prateek Chhetri
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Naomi Watnick commented,
Thanks Prateek Chhetri - I have the ability to set an internal comment when the ticket gets unassigned by the "Out of Office" app. I'd like to make the internal comment more relevant so the teammat...
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Naomi Watnick commented,
Hi Friends 👋 - Is there any way we can have the app expose who the previously Assigned Agent was in the ticket? We're able to utilize a custom target and add an internal comment stating the ticket ...
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Naomi Watnick commented,
Thanks @.... I'll reach out to my colleague as I was told it was only supposed to be in our sandbox environment. Also, can you please give me access to the link you provided in the last comment? Th...
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Naomi Watnick commented,
Our UI recently changed and we now have big bold status "buttons" any view. When I do a search and use the filter drop-down, when I add a Status to filter by, the search string adds: custom_status_...
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Naomi Watnick commented,
+1 We've experienced this too! Brett Bowser do you have any info on this? Thanks!