Natasha Fu
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Last activity
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Activity overview
Latest activity by Natasha Fu-
Natasha Fu commented,
Hi team, Would like to confirm some business rules with you: "Zendesk Support sends your end users the customer satisfaction rating survey in an email 24 hours after the related ticket has been ...
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Natasha Fu commented,
Hi Team, In "Agent's spare capacity for that channel" the 3rd sceniaro: If more than one agent has an eligible status and the same spare capacity for the relevant channel, the agent who has been i...