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Natasha Fu

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Recent activity by Natasha Fu Recent activity Votes
    1. Support
    2. ...
    3. Measuring success
    4. Enabling and using CSAT

    Hi team,  Would like to confirm some business rules with you: "Zendesk Support sends your end users the customer satisfaction rating survey in an email 24 hours after the related ticket has been ...

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    • Natasha Fu
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    • 0 votes
    1. Objects and rules
    2. ...
    3. Routing
    4. About omnichannel routing

    Hi Team, In "Agent's spare capacity for that channel" the 3rd sceniaro: If more than one agent has an eligible status and the same spare capacity for the relevant channel, the agent who has been i...

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    • Natasha Fu
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    • 1 vote