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Jake Wartenberg's Avatar

Jake Wartenberg

Joined Jan 25, 2023

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Last activity Feb 02, 2023

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Latest activity by Jake Wartenberg

Jake Wartenberg commented,

Community comment Feedback - Ticketing system (Support)

We only use this feature for email, and we wouldn't need the option to turn it on or off for individual channels.  However, it's important to us that a "drafts" feature would allow the agent to choose after entering text to post as either an internal note or a public reply.

View comment · Posted Feb 02, 2023 · Jake Wartenberg

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