Charles Perkins
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Total activity34
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Last activity
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Activity overview
Latest activity by Charles Perkins-
Charles Perkins created a post,
How do you display a "System Status" banner on the Help Center Homepage?
How do you display a System Status banner on the Help Center Homepage? We have an Announcement section, but you have to click a link that takes you to our General KB page. For example, Submit a req...
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Charles Perkins created a post,
Organizing Reports
Feature Request SummaryI would like to be able to organize my reports into folders. Using double colons, like you can do to organize macros, would work. Use Case We are accumulating a large amount ...
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Charles Perkins created a post,
Add "not" to Filters
Feature Request Summary I would like to have the ability to exclude or use "not" when specifying what to filter, when filtering views. Use Case I my case, I have a view for tickets on hold. We ...
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Charles Perkins commented,
We have a view for tickets on hold. I was hoping I could exclude tickets having tags for certain vendors. We know these will be on hold for an extended time. Then we can review the remaining to see...
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Charles Perkins commented,
Is there a way to "not" a filter? For example, in my view I don't want to see any tickets that have a certain tag, by using the filter.
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Charles Perkins commented,
Nikki - Thanks! I that is what I was looking for. I missed it when looking for it previously.
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Charles Perkins commented,
Let me rephrase my problem: In my agent interface, I don't see any place to set the ticket type to Problem, Incident, etc. Shouldn't I be able to set the ticket type in order to do Problem management?
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Charles Perkins commented,
I am not able to see the (system) Ticket Type field. We recently installed the Zendesk Outlook plugin. When the plugin is used, there is the option to set the ticket type. When the ticket appears i...