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Shane Melstrom
Joined Mar 22, 2023
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Last activity Mar 27, 2024
Consumer Support Manager for STChealth LLC
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Latest activity by Shane Melstrom
Shane Melstrom commented,
Community comment Feedback - Voice (Talk)
Same here.
We use the recordings for coaching the agents. However we also don't want the agents to listen to conversation of their colleagues.
View comment · Posted Mar 27, 2024 · Shane Melstrom
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Shane Melstrom commented,
Community comment Feedback - Ticketing system (Support)
This is very much needed for agents that walk away and forget, I agree.
View comment · Posted Jul 20, 2023 · Shane Melstrom
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