Zac
- Total activity 491
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Activity overview
Latest activity by Zac-
Zac commented,
Thanks Toby! Will these emails also be validated via customers' SPF / CNAME DNS records as specified here: https://support.zendesk.com/hc/en-us/articles/203683886-Allowing-Zendesk-to-send-email-on-...
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Zac commented,
Hi Toby, Admittedly, my approach is a little technical, but I would just view the source and look for the header (e.g. x-zen-ticket-id). You could also put the ticket ID under the message in a colo...
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Zac created a post,
Require Field on Ticket Status (or Ticket Submit)
AnsweredWe LOVE how Conditional Ticket Fields now supports the native "Required" parameter! Unfortunately, we have cases where a ticket is not solved, but is being used to initiate a workflow, wh...
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Zac commented,
Hi Andy, Thanks for the clarification! 1. Create a Reseller checkbox for the form. .... 4. Create A CTF rule that looks for the Reseller checkbox to be 'checked', and if so, show the 'Affected Cust...
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Zac commented,
Hi Andrew! Good to hear from you! I hope you are well! Would you expect the reseller to fill out this field themselves, or would you fill this Affected Customers field after the reseller has create...
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Zac commented,
Hi all, Product Feedback for side conversations: We receive a lot of side conversations that don't have an associated ticket number. This might be due to an agent starting a side conversation with...
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Zac commented,
We just deactivated CFA and flipped over to CTF. We're testing this in the sandbox so we don't require a high degree of continuity. As long as you are aware of the issue and know what to do to fix,...
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Zac commented,
Hi Kiran, Just tried to migrate, got this error: -Z
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Zac created a post,
[Knowledge Capture / AB for Agents] - Improvements to Knowledge Capture Search / Answer Bot Suggestions
The Knowledge Capture app is invaluable to agents and knowledge managers, when properly utilized. Unfortunately, there are some barriers to entry in organizations with large numbers of articles, or...
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Zac commented,
Thanks Bryan! I appreciate your help on this. Quick question: is it true that when the OAuth scope requested by the application is changed by the application publisher, that Zendesk forces an admin...