Zac
- Total activity 589
- Last activity
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Activity overview
Latest activity by Zac-
Zac commented,
Thanks for the recommendation here Pedro. It's ONE workaround but really doesn't provide the feedback in the moment / in-experience. So while it helps maintain data integrity, it doesn't give the a...
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Zac created a post,
Answer Bot for Web Widget - Tracking Ticket Reopens
Hi all, Curious if there are any creative solutions within the community for tracking ticket opens following an Answer Bot inquiry in the Web Widget. All solves come in from an anonymous user, so i...
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Zac commented,
I would like to join in that Required on Update is very important for our team as well
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Zac commented,
The Connect announcement is exciting! The Guide article hyperlink directs to an article preview instead of a published article. Can you please update it?
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Zac commented,
Rafael's suggestion is great! The verification messages sometimes confuse some of my content admins... having the rule text would be extremely helpful.
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Zac commented,
Hi Brett, Thanks a bunch! I also submitted some other feedback about Answer Bot over the Product Feedback section... would be glad to know if someone was able to take a look at it! -Z
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Zac created a post,
[Answer Bot for Web Widget] AB for Web Widget Improvements
AB for Web Widget is amazing, and we can't wait to see how engagement with AB increases as a result of adding that channel. It's very intuitive for end users as well. On the agent side, there are s...
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Zac commented,
Hi all, When the user first types in a question to Answer Bot, it does not appear to actually open a ticket as indicated by this phrase: The end user enters their question in the text box. They ca...
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Zac created a post,
[Answer Bot] Allow Strict Locale Matching in Answer Bot for Email
We are excited about the opportunities presented by Answer Bot and continue to lean into training and optimizing the model. However, we have come across a major difficulty that we think is easily s...
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Zac commented,
A quick update from us: we have a site that would benefit greatly from the enhanced customer experience enabled by Chat, but we are constrained by the widget loading time and cannot install the wid...