Zac commented,
Wow, this is very interesting. How did you discover this behavior? I'm curious if this behavior is impacting our AB results. This would probably be helpful to us, too!
Zac commented,
Hi all, For those who just need to know when tickets are deleted for accounting purposes etc. - would the Insights report on deleted tickets help? Insights provides a report for # Tickets Deleted t...
Zac commented,
Hi Shiyu, I think I would want to ignore / archive CC suggestions once I've looked into a topic. I also like the idea of ignore / archive instead of a permanent dismissal / deletion, since (as ment...
Zac commented,
Following on to Marcus' post - if Chat is set to automatically create Support tickets, and append transcript as an internal comment, would Knowledge Capture pick up the article link in that appende...
Zac commented,
We are also experiencing some challenges around the following points: Agents are confused by the behavior SLA metrics aren't triggered, leading to tickets "lost" in the back of the view ...
Zac created a post,
Because I see content cues as a distinct work list, I might want to know what return my team is experiencing based on my work in the content cues list. While I can see the effectiveness of each ind...
Zac created a post,
I have a few questions around managing my list of content cues. I see the content cues as kind of a work list - since it's ordered by greater number of tickets -> lesser number of tickets, I env...
Zac commented,
Hi Mike, I've actually thought about that. It would actually create a massive amount of complexity in our business rules, in the way we present support content to our end consumers, and the way we ...
Zac created a post,
We use locale in Zendesk not only to delineate between languages, but also content that appears to users who prefer that language. For example, en-GB delivers different content from en-US, because ...
Zac commented,
Hi Kiran, I'm glad to see you are actively responding to inputs on this announcement. I wanted to ask if you're thinking about about dynamic content support in the field titles. Right now it's not ...