Zac
- Total activity 576
- Last activity
- Member since
- Following 0 users
- Followed by 4 users
- Votes 122
- Subscriptions 286
Activity overview
Latest activity by Zac-
Zac created a post,
[Answer Bot for Web Widget] AB for Web Widget Improvements
AB for Web Widget is amazing, and we can't wait to see how engagement with AB increases as a result of adding that channel. It's very intuitive for end users as well. On the agent side, there are s...
-
Zac commented,
Hi all, When the user first types in a question to Answer Bot, it does not appear to actually open a ticket as indicated by this phrase: The end user enters their question in the text box. They ca...
-
Zac created a post,
[Answer Bot] Allow Strict Locale Matching in Answer Bot for Email
We are excited about the opportunities presented by Answer Bot and continue to lean into training and optimizing the model. However, we have come across a major difficulty that we think is easily s...
-
Zac commented,
A quick update from us: we have a site that would benefit greatly from the enhanced customer experience enabled by Chat, but we are constrained by the widget loading time and cannot install the wid...
-
Zac created a post,
Support: Restrict Attachments by File Type
Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tic...
-
Zac created a post,
Add "Language" or "Locale" metadata to Chat sessions
AnsweredThis may be related to my other feedback from two years ago: "Detect Locale in Triggers", but it is slightly different and very relevant: My analytics team is asking me for a breakdown of...
-
Zac created a post,
Report Attributes Request: Skills-Based Routing Updates
I would like to understand how skills-based routing is performing in my organization. Outside of the initial skill assignment, I also need to understand how skills are being updated (added to / rem...
-
Zac created a post,
[Knowledge Capture / AB for Agents] - Improvements to Knowledge Capture Search / Answer Bot Suggestions
The Knowledge Capture app is invaluable to agents and knowledge managers, when properly utilized. Unfortunately, there are some barriers to entry in organizations with large numbers of articles, or...
-
Zac created a post,
[API] - Configurable Scoped Tokens
Currently, the API token can be used to impersonate anyone in the account. This gives the API token great flexibility, but also carries with it a lot of risk. To give an admin more complete control...
-
Zac created a post,
[Macros] - Enhance Macro Editing and Management Permissions
When a Zendesk admin makes a macro available to more than one group, the macro edit permissions become much more restrictive. A user in a role with permission to "add and edit personal and gro...