Zac

1. Zendesk updates
2. Announcements
3. Introducing search across multiple Help Centers

Stephen Belleau I was actually thinking of something similar - limiting search scope for KC by label or section, based on some attribute of the ticket such as Ticket Form, Group, or a custom field....

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• Zac
• Created October 23, 2019 20:27
• 1 vote

1. Zendesk updates
2. Announcements
3. Introducing search across multiple Help Centers

We see it as probably working as an account-wide configuration. However, we find that we prefer to make user level tweaks in almost all cases wherever it's made possible in the product. If you allo...

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• Zac
• Edited October 23, 2019 19:58
• 1 vote

1. Zendesk updates
2. Announcements
3. Introducing search across multiple Help Centers

Hi Ryan, We would expect it to have its own brand search configuration. Would love to communicate at a private level to share more details of our use case. We actually have a lot of feedback over t...

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• Zac
• Created October 23, 2019 14:15
• 1 vote

1. Zendesk updates
2. Announcements
3. Introducing search across multiple Help Centers

This is pretty cool. Does it also impact Knowledge Capture search and Answer Bot for Agents? I can see this being more useful for our agents than for our customers.

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• Zac
• Created October 18, 2019 16:15
• 1 vote

1. Community
2. Support - Product Feedback & Discussion
3. New Conditional Fields app does not have "Required to submit/update" option, only REQUIRED TO SOLVE

Hi all, These release notes indicate that this functionality is being developed and is releasing to EAP soon: https://support.zendesk.com/hc/en-us/articles/360036085754-Release-Notes-Through-2019-0...

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• Zac
• Edited October 16, 2019 16:44
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. [Out of Office App] Allow Team Leads to Change Agent Status

Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.

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• Zac
• Created October 09, 2019 17:01
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. New Conditional Fields app does not have "Required to submit/update" option, only REQUIRED TO SOLVE

Thanks for the recommendation here Pedro. It's ONE workaround but really doesn't provide the feedback in the moment / in-experience. So while it helps maintain data integrity, it doesn't give the a...

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• Zac
• Created August 14, 2019 18:41
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing Built-in Conditional Ticket Fields

I would like to join in that Required on Update is very important for our team as well

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• Zac
• Created August 08, 2019 17:00
• 0 votes