Zac
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Activity overview
Latest activity by Zac-
Zac created a post,
[API] - Configurable Scoped Tokens
Currently, the API token can be used to impersonate anyone in the account. This gives the API token great flexibility, but also carries with it a lot of risk. To give an admin more complete control...
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Zac created a post,
[Macros] - Enhance Macro Editing and Management Permissions
When a Zendesk admin makes a macro available to more than one group, the macro edit permissions become much more restrictive. A user in a role with permission to "add and edit personal and gro...
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Zac commented,
Hi all, Google Play was created using the Zendesk Channel Framework (probably one of the coolest features and not utilized very heavily from what I can see). When you have a custom app in the Chann...
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Zac created a post,
Answer Bot: Include AB Events in Triggers and Automation Conditions
In today's world, Answer Bot answers can be offered from triggers, but you can't use AB events as a condition on actions in a business rule. There are a few reasons why I might want an AB event to ...
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Zac commented,
This is really great and a very helpful overview! It's nice to have the Most Viewed in a single dashboard. We are working on more detailed reporting in Google Analytics, but love having this so eas...
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Zac commented,
Hi Bogdan, I just saw your edit and took a look at the Guide section. That's very close to how we'd envision it being used, in principle. We probably would apply different styling than the styling ...
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Zac commented,
Very excited to see this in development! Will Article Verification status appear for viewers of the article in the Help Center (in addition to the Editor)? I have in mind our KCS use case, which wo...
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Zac commented,
Hi Bogdan, I was excited to take a look at the sample page you posted. I have a couple of feedback items that might be relevant to how the Copenhagen template is updated to support flexible hierarc...
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Zac commented,
Thanks Brett!
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Zac commented,
Will it be possible to use the "Merge into another user" function to merge the users created with these new page-related Facebook identities into a single user profile, so as to combine t...