Frits van Dee

1. Community
2. User Tips & Tricks
3. Adding a hint below the attachment field

Hi Jonathan, For most (if not all) other ticket fields you can use the Description shown to end users field in the the Ticket Field configuration.

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• Frits van Dee
• Created April 22, 2021 18:58
• 0 votes

1. Community
2. Support Q&A
3. Triggers - Email Group Notifications issue

Hi Madalina, I start with some first assumptions. You have one trigger that sets both the priority and sends the email. As the Priority is set, the conditions part of the trigger is correct. You h...

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• Frits van Dee
• Created February 12, 2021 07:57
• 0 votes

1. Community
2. Feedback on Guide
3. "Visible to" no longer defaults to "Everyone"

Having a hard time to inform our users to set the permissions and "repairing" mistakes. It is too complicated for them and that leads to discussions about other solutions. Please help us to make Gu...

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• Frits van Dee
• Created June 16, 2020 13:15
• 0 votes

1. Zendesk Suite
2. Managing cross-product features
3. Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

Hi Tiago Soromenho, This is what we experience as well with our agents and our customers (end-users) It is frustrating that some users experience issues while others can log in without problems. at...

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• Frits van Dee
• Created April 20, 2020 11:54
• 0 votes

1. Community
2. Guide Q&A
3. Creating a "Sort by" Button for the Search Results Page in Guide

Hi Bogdan, Is it already possible to use the created date as a sorting option?

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• Frits van Dee
• Created September 18, 2019 09:00
• 0 votes

1. Community
2. Support Q&A
3. Ability to disable emails to CC's

We are searching for a way to prevent email to be sent to cc as well. Our use case is that we need to add a PUBLIC reply when we want to fool the SLA system when a "thank you" message is received. ...

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• Frits van Dee
• Created January 03, 2018 11:32
• 0 votes

1. Community
2. Support Q&A
3. WYSIWYG editor panel disappeared

Same here.... :(

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• Frits van Dee
• Created January 21, 2016 15:36
• 0 votes

1. Community
2. Feedback on Gather
3. Batch or Digest of activity on Subscribed Forums/posts

We would like to give the ability to our users to choose for individual emails or for a daily digest. We also would like to setup forums that are default or mandatory to follow when you signup.

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• Frits van Dee
• Created December 02, 2015 15:46
• 4 votes