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Vicky

Joined Nov 15, 2022

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Last activity May 05, 2023

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ACTIVITY OVERVIEW

Latest activity by Vicky

Vicky commented,

CommentTicket basics

We tried the Agent Workspace.  We support via Email, not Chat.  My team hated it and complained A LOT.  I have since switched us back.  These are some of the complaints:

  • Reply window is on the bottom, which causes more neck issues, especially when working from a laptop
  • Last reply is not on top
  • New view is useless when a customer sends long messages, have to scroll and look for the top of the message
  • Can’t switch between Public and Internal note - have to copy/paste
  • Editing widget prevents quick edits using markup
  • Formatting line takes up space - this is expensive real estate on a small laptop screen
  • Interface does not update automatically when a new message comes in - have to refresh
  • Don’t see reply after submitting it; have to refresh

View comment · Posted Apr 27, 2023 · Vicky

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