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Vicky
Joined Nov 15, 2022
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Last activity May 05, 2023
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Latest activity by Vicky
Vicky commented,
We tried the Agent Workspace. We support via Email, not Chat. My team hated it and complained A LOT. I have since switched us back. These are some of the complaints:
- Reply window is on the bottom, which causes more neck issues, especially when working from a laptop
- Last reply is not on top
- New view is useless when a customer sends long messages, have to scroll and look for the top of the message
- Can’t switch between Public and Internal note - have to copy/paste
- Editing widget prevents quick edits using markup
- Formatting line takes up space - this is expensive real estate on a small laptop screen
- Interface does not update automatically when a new message comes in - have to refresh
- Don’t see reply after submitting it; have to refresh
View comment · Posted Apr 27, 2023 · Vicky
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