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Vicky

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Latest activity by Vicky
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    Vicky commented,

    1. Agent guide
    2. Ticket basics
    3. About the Zendesk Agent Workspace

    We tried the Agent Workspace.  We support via Email, not Chat.  My team hated it and complained A LOT.  I have since switched us back.  These are some of the complaints: Reply window is on the bot...