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Madeline Hero

Joined Jun 10, 2022

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Last activity Jun 10, 2022

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Latest activity by Madeline Hero

Madeline Hero created a post,

Post Feedback - Ticketing system (Support)

Clients often reopen a solved ticket with a new question on a completely separate topic. It would be incredibly helpful to be able to mark a new response as brand new ticket that it solved separately.

For example: The client has a ticket asking for IT with a system A, then when they are thanking us for the support, they ask how to apply to for a program that works with system B.

Right now, we have to respond to all of it on the same ticket, which skews our data tracking and reporting. 

Requested feature: The client has a ticket asking for IT support with a system A, then when they are thanking us for the support, they ask how to apply to for a program that works with system B. Staff can close the initial IT support ticket and then open a new ticket with the clients application question.

Posted Jun 10, 2022 · Madeline Hero

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