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Jessica Schnaiter
Joined Nov 08, 2023
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Last activity Nov 08, 2023
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Latest activity by Jessica Schnaiter
Jessica Schnaiter commented,
CommentTicket automation and collaboration
We have plain text fall backs for most of our macros for SMS/Social media tickets. Now that those exist, the preview shows the plain text version even when agents are in an email. Is there a way to make the preview the rich content?
View comment · Posted Nov 08, 2023 · Jessica Schnaiter
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