Alan Butcher
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Activity overview
Latest activity by Alan Butcher-
Alan Butcher commented,
Hi Leslie - Not here, I found an article and I seem to recall my problem was that during my testing I was signed in as an agent and that is why it was taking me to the agent view, but that an exter...
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Alan Butcher commented,
Hello, Quick question. I am creating a trigger to notify an external email target of a ticket created at their organization, but I am having trouble finding the right placeholder in the email body...
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Alan Butcher commented,
Hi Sean, I posted a screenshot with our current trigger notification. Are you referring to updating our legacy Slack notifications referenced in this article? And if so, when adding the organizatio...
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Alan Butcher commented,
Hello! I am trying to add the organization's name to our Slack notification, I cloned the default trigger and am using the given place holder, but what do I use in front of the placeholder? Just "...
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Alan Butcher commented,
Hello, I am also interested in Kiran's post from above, as well as Albert's about adding an organization name to the Slack Ticket Trigger. Anyone have a good answer for that?
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Alan Butcher created a post,
Explore help percentage of tickets that have been moved to a particular status over time
Hello, I have two asks from my boss: 1) Show trend over time of number of unresolved tickets that are currently in ON- HOLD status. Measured minimum weekly. 2) Show trend over time of percentage of...