Arlyanna Pilor

Hi Jordan Abu-Sirriya - I am having the same issue re this below link,

 

https://support.zendesk.com/hc/en-us/community/posts/4445591860634-Trigger-and-attachment-needed-for-Instagram-Direct-stories-reactions?page=1#comment-overview

 

I am configuring 8 Zendesk Support instance in total, other 2 are working great because I can't see the emoji reply from Instagram and not being translated as ticket to Zendesk, but other 6 are showing and being translated as tickets on Zendesk, and we want to eliminate that. Pls help. 

Is there a workaround already for this one? Please need help for this.

 

Thank you!