Lauren Benkov
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Total activity37
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Last activity
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Activity overview
Latest activity by Lauren Benkov-
Lauren Benkov commented,
How exciting! Just to confirm- does this include historical reporting or only real time monitoring & the availability to update the agent's status?
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Lauren Benkov commented,
Hi Prakruti Hindia - is there any update on a timline for supporting APIs for messaging? -Lauren
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Lauren Benkov commented,
Do the live widgets for messaging support SunCo? I made a dash with some of the messaging live widgets and they never show data beyond agent availability.
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Lauren Benkov commented,
John Costello it has been over a month since your original message. Is there an update on the dashboard being fixed for people who upgraded to messaging? Thanks Lauren
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Lauren Benkov commented,
Thank you. Is there a timeline for this? Exporting as a csv is quite useless and does not solve my problem of not having this data in our data warehouse and being able to visualize it in looker amo...
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Lauren Benkov commented,
Hi John Costello is there any update on the issue of accounts that migrated from chat to messaging? In the What's New webinar last week it showed messaging as part of the live dashboard for omnicha...
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Lauren Benkov commented,
Thanks @... - just did that!
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Lauren Benkov created a post,
Add Messaging Data to Chat API
PlannedFeature Request Summary: The recently released Messaging Dataset in Explore should be made available as part of the Chat API. Description/Use Cases: We need to be able to pull all of our Zendes...
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Lauren Benkov commented,
@... Is there a timeline for this? This is really frustrating to not be able to report on this in Looker with the rest of our data.
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Lauren Benkov commented,
Is this dataset also available via the Chat APIs? We're trying to find some of this data in Snowflake and it seems like it is not there.