Lauren Benkov
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Total activity44
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Last activity
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Member since
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Activity overview
Latest activity by Lauren Benkov-
Lauren Benkov commented,
Scott Allison awesome, thank you!
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Lauren Benkov commented,
Prakruti Hindia - is there any update on when this might happen?
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Lauren Benkov commented,
Hi Prakruti Hindia - I went to sign up for the EAP but realized that the minimum you can put for it is still 1 minute. For a more real-time channel like messaging, it would be great if we could do ...
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Lauren Benkov commented,
+1 to Kyle Kneeland- we would also like to treat them as messaging tickets. We're actually in the process of adding Twilio SMS through SunCo partly as a way to overcome this limitation.
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Lauren Benkov commented,
All good, thanks Barry Neary!
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Lauren Benkov commented,
Hi Barry Neary - you mentioned in the fall that Slack DM would be added to the omnichannel routing engine in Q1. Has this happened yet? We're not seeing our Slack DMs get routed like regular messag...
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Lauren Benkov commented,
Hi Sabra is there any update on the request from Bruno Menezes and Whitney? I would also really like the ability on how quickly agents answer after a call is routed to them. Thank you!
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Lauren Benkov commented,
What is the timeline for getting unified custom status to show on the live dashboard? It would be much more helpful to see that I have X agents on lunch, Y agents in a meeting. I thought this was d...
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Lauren Benkov commented,
Will live service level be coming any time soon? I saw a community post about this from 2018 and this functionality still doesn't exist. Historical reporting is fine but it doesn't help you made st...
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Lauren Benkov commented,
Hi Prakruti Hindia - is there any update on a timline for supporting APIs for messaging? -Lauren