Justin Aurand

+1 to react native support

Since a condition required for this automation to fire - Status - is updated in the performed actions, the ticket_solver tag is unnecessary.

Simple way to create this automation:

1. Create a new automation.
2. Under Meet all of the following conditions, add the below conditions.
   • Ticket: Status | Is | Pending
     This condition makes sure only the tickets marked as pending are checked.
   • Ticket: Hours since update | Greater than | 48
   • Ticket: Hours since pending | Greater than | 48
     The Hours since update condition starts counting from the last update in the ticket. The Hours since pending condition targets pending tickets that are in this state for more than two days.
3. Under Perform these actions, add the actions below.
   • Ticket: Status | Solved