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Stéphanie Cettou
Joined Jun 20, 2022
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Last activity Oct 30, 2023
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Latest activity by Stéphanie Cettou
Stéphanie Cettou commented,
Hello, +1 for the feature to be able to set the requester in a macro
thank you,
View comment · Posted Oct 30, 2023 · Stéphanie Cettou
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Stéphanie Cettou commented,
Hi Noly Maron Unson,
thank you very much for your answer.
I tried this. The field is indeed not visible when the end user is submitting a request using the Form.
But, it is visible when the end user displays the request.
Is there any way to have a custom field visible for the agent, but completely hidden for the end user?
thank you,
View comment · Posted Oct 09, 2023 · Stéphanie Cettou
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Stéphanie Cettou commented,
Thank you Neil, if I do this, I need to activate the custom ticket field in the form, right? So, customers would see this field.
Is there any way to have a field on the agent interface for a particular form. But hide it on the customer side?
View comment · Posted Sep 12, 2023 · Stéphanie Cettou
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Stéphanie Cettou commented,
Hello, is it possible to add a tag to a ticket ? Not an existing field, but just a tag.
View comment · Posted Jul 11, 2023 · Stéphanie Cettou
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Stéphanie Cettou commented,
Hello,
I would like to disable the 'Anyone can submit tickets' option, to prevent user's from signing up for accounts.
But, I would like to allow unknown user's email in a support request, without this being stopped in the suspended ticket queue.
Any idea?
Thank you,
Stéphanie
View comment · Posted Feb 02, 2023 · Stéphanie Cettou
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Stéphanie Cettou commented,
Hello,
I refresh the page multiple times, closed, etc. And I waited more then 10min. But, my fields are still not on the order I asked for...
Any other idea?
View comment · Posted Jul 14, 2022 · Stéphanie Cettou
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Stéphanie Cettou commented,
Hello,
would be extremely helpful to have the BCC option to run proactive campaign or inform about a specific update, for example. Without all people contacted see each other adresses.
Then, if one of these person comes back to us, it creates a new ticket, it is perfectly fine. So, we can handle the communication specifically.
Thank you,
View comment · Posted Jul 11, 2022 · Stéphanie Cettou
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Stéphanie Cettou created a post,
Hello,
we already have customer with the habit to call us on whatsapp. Using Zendesk, I was aiming to redirect text messages into a ticket.
However, the fact this will block the possibility to receive calls is bloking me on implementing this feature.
This means that everytime a customer contacts us with a zendesk message, we will need to manually enter the message into zendesk and follow up by e-mail.
It is a real shame.
Does other people have the same scenario?
Posted Jun 21, 2022 · Stéphanie Cettou
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Stéphanie Cettou commented,
would be nice to have this, for example to change tags to improve statistics, if for example a tag has been updated
View comment · Posted Jun 21, 2022 · Stéphanie Cettou
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Stéphanie Cettou commented,
Hello, I would love to have this possibility, too.
My need would be to calculate the ratio between number of tickets and the usage in hours of hours manchines. I can for sure do this in Excel, but bein able to enter this in Explore would permit to have everything into the same page.
View comment · Posted Jun 20, 2022 · Stéphanie Cettou
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