Phil Andrews

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Thanks for the info Dainne Lucena! @... I'd be looking to include the assignee in the message to a channel as a tag. So for instance whenever a ticket is assigned we send a message to a Slack chann...

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• Phil Andrews
• Created November 14, 2022 16:11
• 0 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Is there a way to @ mention users in Slack based on the assignee name on the ticket? 

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• Phil Andrews
• Created November 10, 2022 10:47
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing messaging reporting in Explore

Hi there!  It says that: Note: Data is available only from September 20, 2022 and after. Does this mean ticket data in the report is only valid from that date onwards? As if I look at historical da...

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• Phil Andrews
• Created September 22, 2022 17:37
• 0 votes

1. Support
2. ...
3. Ticket automation and collaboration
4. Enabling and configuring omnichannel routing

I want to use omnichannel routing for a certain group in ZD instance. However, we have people in that group who need to be able to view tickets in that group, but I don't want them to be able to re...

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• Phil Andrews
• Created September 13, 2022 16:00
• 3 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Steps cannot be copied and pasted when the instance changes.

Here is an additional use case for this thread: We've rebuilt our bot flow from the ground up to improve the experience we're offering customers and to incorporate more features than the original b...

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• Phil Andrews
• Created July 18, 2022 13:58
• 0 votes