Sara Ledger
-
Total activity92
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes9
-
Subscriptions62
Activity overview
Latest activity by Sara Ledger-
Sara Ledger commented,
Alina Wright That isn't true. We use custom roles currently and are not on Enterprise. You have also given no way to non-Enterprise customers to follow up on the issue since you have marked this a...
-
Sara Ledger commented,
Alina Wright You should have specified that the fix isn't a real fix for everyone. That you only chose to fix it for your highest paid tier despite that you broke it for every tier. Which means ...
-
Sara Ledger commented,
Why would this not be rolled out to all plans when the change literally affected all plans negatively? Zendesk broke suspended ticket permissions for all types of accounts, not just Enterprise. Thi...
-
Sara Ledger commented,
This is definitely needed as it causes an inordinate amount of spam in the channel to post the thread data to the channel when we're just adding notes from a thread.
-
Sara Ledger created a post,
Explore Needs to Honor Access Settings
Feature Request Summary: When accessing Explore directly or when sharing a link to an Explore Dashboard, Explore needs to honor the Zendesk settings for SSO and the Share settings on the Dashboar...
-
Sara Ledger commented,
We need to be able to report on who added what macro to see which users are doing so and at what frequency.
-
Sara Ledger commented,
This is also very important to our organization as we have different groups using different schedules. Needing to know the time frames between dates based on the schedule set on the ticket is very ...
-
Sara Ledger created a post,
Fix Explore Sharing Functionality to Match Role Permissions
Feature Request Summary: Explore Share functionality needs to honor and match the role permissions in Zendesk. This article is incorrect stating that "You can share dashboards with individual us...
-
Sara Ledger commented,
Eugene Orman Is there any update on the full flexibility of using Advanced date ranges with custom date attributes? Not just the start of week?
-
Sara Ledger commented,
This is also an issue I have. I wouldn't be opposed to it being just another permission feature so we could enable it by group. We definitely have run into issues where someone has changed their na...