Sara Ledger
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Total activity83
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Last activity
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Member since
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Following0 users
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Votes7
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Activity overview
Latest activity by Sara Ledger-
Sara Ledger created a post,
Explore Needs to Honor Access Settings
Feature Request Summary: When accessing Explore directly or when sharing a link to an Explore Dashboard, Explore needs to honor the Zendesk settings for SSO and the Share settings on the Dashboar...
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Sara Ledger commented,
We need to be able to report on who added what macro to see which users are doing so and at what frequency.
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Sara Ledger commented,
This is also very important to our organization as we have different groups using different schedules. Needing to know the time frames between dates based on the schedule set on the ticket is very ...
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Sara Ledger created a post,
Fix Explore Sharing Functionality to Match Role Permissions
Feature Request Summary: Explore Share functionality needs to honor and match the role permissions in Zendesk. This article is incorrect stating that "You can share dashboards with individual us...
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Sara Ledger commented,
Eugene Orman Is there any update on the full flexibility of using Advanced date ranges with custom date attributes? Not just the start of week?
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Sara Ledger commented,
This is also an issue I have. I wouldn't be opposed to it being just another permission feature so we could enable it by group. We definitely have run into issues where someone has changed their na...
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Sara Ledger created a post,
Creating Triggers/Automations Based on Ticket Field Occurrence Increases
Feature Request Summary: Requesting the ability to create triggers and/or automations based on reporting factors. Description/Use Cases: We have a ticket field that our agents use to identify t...
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Sara Ledger commented,
100% agree with Oleg Sakharov. Zendesk needs to expand the permissions for Suspended tickets to account for the change with Public/Private groups. Adding the ability for Private groups was great b...
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Sara Ledger commented,
Mohammad Shujaat If anyone else's slack starts with @mo such as @mowens and @moe both being in Slack, the integration won't know which one is being referenced so it won't connect. It has to be a un...
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Sara Ledger commented,
Chris Tomkins Is there any update on this one? It's difficult to maintain triggers with several Meet ANY received at is conditions when you have several emails being managed in an instance.