Glen Schneider

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Hi Anne,Thanks for the speedy reply. Pretty confident we already have a button to include the form detail when creating a side conversation.I think my request is probably more of a feature request ...

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• Glen Schneider
• Edited March 22, 2023 10:28
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Hi, Is there a way to set the priority of a side conversation when creating one? We often have an Urgent ticket which might need another team but when we create a side conversation for them it defa...

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• Glen Schneider
• Created March 21, 2023 10:51
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Explore - Number of tickets per day from a field value

Hi Dave, Thank you for the reply. The ticket is created into an earlier team that might go through 5 different values for the enquiry status before its moved to this team. But this team might take ...

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• Glen Schneider
• Edited November 01, 2022 08:56
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add internal notes as part of ZD automation

Thanks Dane, I have mine set up now :) 

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• Glen Schneider
• Created October 10, 2022 11:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add internal notes as part of ZD automation

Can anyone instruct me how to make this happen using a webhook instead of a target?

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• Glen Schneider
• Created September 27, 2022 11:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Completely agree with this. We are using 'lovely's views' which costs extra to our business and also uses the API which I already have a problem with hitting. I am not sure why the number 12 was ch...

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• Glen Schneider
• Created August 08, 2022 09:45
• 2 votes