Glen Schneider
-
Total activity23
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions9
Activity overview
Latest activity by Glen Schneider-
Glen Schneider commented,
Silly question but how can you just solve a ticket in guided mode without adding a reply? We get tickets sometimes that just contain an attachment and we don't need to reply.
-
Glen Schneider commented,
It is now Monday 9th I still don't have this in either of my enterprise tenants... Any idea when this will hit us?
-
Glen Schneider commented,
Do we have to wait for this to be turned on? I am on Enterprise and I am still only getting 12/8 views?
-
Glen Schneider commented,
Hi Dave,Thank you for the reply.I found we have an inactive trigger which adds it from a macro see the screenshot. We also have an automation that runs to remove the don't self-assign tag.Seems lik...
-
Glen Schneider created a post,
Force assignee only if blank
Hi, We have a trigger set up in our system to stop tickets from becoming unassigned in our system as this could lead to a poor customer experience. The trigger is attached. This trigger annoys my a...
-
Glen Schneider commented,
I recently installed the Jira plugin. I would do this via Jira in their Add-ons section as it does all the set up for you and makes things a lot faster.Once done you can then configure workflows. Y...
-
Glen Schneider commented,
Hi Anne,Thanks for the speedy reply. Pretty confident we already have a button to include the form detail when creating a side conversation.I think my request is probably more of a feature request ...
-
Glen Schneider commented,
Hi, Is there a way to set the priority of a side conversation when creating one? We often have an Urgent ticket which might need another team but when we create a side conversation for them it defa...
-
Glen Schneider commented,
Hi Dave, Thank you for the reply. The ticket is created into an earlier team that might go through 5 different values for the enquiry status before its moved to this team. But this team might take ...
-
Glen Schneider created a post,
Explore - Number of tickets per day from a field value
Hi, I need to create a report showing when a ticket has changed a value in a custom field from any other value to a specific value.I.e Ticket 12345678Enquiry status = Sales enquiry or Lost contact ...