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Elisa Simicevic

Joined Apr 11, 2023

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Last activity Jul 08, 2024

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ACTIVITY OVERVIEW

Latest activity by Elisa Simicevic

Elisa Simicevic commented,

CommentSlack integration

Hi,

Is there a way to display the Slack channel name within the created ticket in Zendesk? We have three Slack channels connected to Zendesk, and our agents would like to know which Slack channel each ticket originated from.

Thanks!

View comment · Posted Jul 08, 2024 · Elisa Simicevic

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Elisa Simicevic commented,

Community comment Feedback - Ticketing system (Support)

Thank you, Barry!

View comment · Posted Feb 15, 2024 · Elisa Simicevic

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Elisa Simicevic commented,

Community comment Feedback - Ticketing system (Support)

Hello, would you have any updates on this feature?
Thanks!

View comment · Posted Dec 05, 2023 · Elisa Simicevic

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Elisa Simicevic commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi, would you have any news about this feature? Thank you!

View comment · Posted Nov 27, 2023 · Elisa Simicevic

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Elisa Simicevic commented,

Community comment Feedback - Ticketing system (Support)

Hi! Any updates on the round robin feature?

View comment · Posted Nov 21, 2023 · Elisa Simicevic

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Elisa Simicevic commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi! Did you find a solution to the scenario above? Also wanted to know.... Thanks!

View comment · Posted Nov 16, 2023 · Elisa Simicevic

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Elisa Simicevic commented,

CommentCustomer management and profiles

Will take a look! Thank you so much, Sabra! 

View comment · Posted Apr 11, 2023 · Elisa Simicevic

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Elisa Simicevic commented,

CommentCustomer management and profiles

Hi, is there a way to bulk suspend users?

View comment · Posted Apr 11, 2023 · Elisa Simicevic

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