Joshua G

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

What a HOT MESS! This should be "inborn" functionality to retain group/assignee or if assignee not present, back to group level. If group not present, no group. This is causing real business impact...

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• Joshua G
• Created March 15, 2023 21:07
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Forwarding Emails to an external email

+1 SO needed for passing customers to our Sales teams. Cross-pollination between departments is a REAL thing and especially painful when we're in different tools.

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• Joshua G
• Created October 05, 2022 14:23
• 0 votes