Brett Youngberg commented,
With the advanced search. If I know the id of the user or the organization the I want to pull it up e.g. organization:id 123456 or user:id 234567
Brett Youngberg commented,
Is it possible to search by user id or organization id?
Brett Youngberg commented,
What a poor decision after this long. Sure, you've forced our agents to use third party tools to send attachments. However, it's when our customers try and send us attachments that exceed your limi...
Brett Youngberg commented,
@Andrew - thanks for that, but we only to remove certain agents or yourself when mass updating tickets. We would want to keep all the end-user cc's. I think removing all cc's would be nice option,...
Brett Youngberg commented,
+1 We'd like this action/trigger available for Macros as well so you can mass update tickets and remove yourself or certain agents or all agents from being a cc on the ticket.
Brett Youngberg commented,
Can numbers be added to an organization as a direct number so that a company's main outbound caller ID is associate with the organization instead of one of it's employees? Or are we going to have t...
Brett Youngberg commented,
Hi - I'm just trying this out and testing. We set one of our agents unavailable, created a test ticket assigned to herself. She then responded to the user and marked it pending. The user then repli...
Brett Youngberg commented,
+1
Brett Youngberg commented,
If our facebook page is mentioned on Facebook, does Zendesk create a ticket (i.e. person didn't post on our facebook page, but they did mention us). I just logged in and saw we had a bunch of men...
Brett Youngberg commented,
+1 - hopefully the Google My Business as well so we can respond to reviews etc