Brett Youngberg
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Total activity77
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Last activity
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Member since
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Following0 users
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Votes33
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Activity overview
Latest activity by Brett Youngberg-
Brett Youngberg commented,
We would also like to see a custom field on the ticket that is a URL that would have an option or button beside it that agents can click to launch that URL.
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Brett Youngberg commented,
Our team also struggles with searching for the right macros. We are 700+ Unless you know the exact order of the title, then different search word combinations do not work. The search needs to inclu...
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Brett Youngberg commented,
A few questions: Revealing all our agents email addresses seems like it will create a nightmare when a user decides to respond directly to an agent and not back to the main support email address. ...
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Brett Youngberg commented,
With the advanced search. If I know the id of the user or the organization the I want to pull it up e.g. organization:id 123456 or user:id 234567
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Brett Youngberg commented,
Is it possible to search by user id or organization id?
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Brett Youngberg commented,
What a poor decision after this long. Sure, you've forced our agents to use third party tools to send attachments. However, it's when our customers try and send us attachments that exceed your limi...
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Brett Youngberg commented,
@Andrew - thanks for that, but we only to remove certain agents or yourself when mass updating tickets. We would want to keep all the end-user cc's. I think removing all cc's would be nice option,...
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Brett Youngberg commented,
+1 We'd like this action/trigger available for Macros as well so you can mass update tickets and remove yourself or certain agents or all agents from being a cc on the ticket.
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Brett Youngberg commented,
Can numbers be added to an organization as a direct number so that a company's main outbound caller ID is associate with the organization instead of one of it's employees? Or are we going to have t...
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Brett Youngberg commented,
Hi - I'm just trying this out and testing. We set one of our agents unavailable, created a test ticket assigned to herself. She then responded to the user and marked it pending. The user then repli...