Brett Youngberg created a post,
Please support controlling the Preview Text in the emails sent out from Zendesk as most email programs support it now. Our customers hate always seeing the exact same thing in their inbox for every...
Brett Youngberg commented,
With the advanced search. If I know the id of the user or the organization the I want to pull it up e.g. organization:id 123456 or user:id 234567
Brett Youngberg commented,
Is it possible to search by user id or organization id?
Brett Youngberg commented,
What a poor decision after this long. Sure, you've forced our agents to use third party tools to send attachments. However, it's when our customers try and send us attachments that exceed your limi...
Brett Youngberg created a post,
We would like to fire triggers or run automations based on the Task Due Date not being set.
Brett Youngberg commented,
@Andrew - thanks for that, but we only to remove certain agents or yourself when mass updating tickets. We would want to keep all the end-user cc's. I think removing all cc's would be nice option,...
Brett Youngberg commented,
+1 We'd like this action/trigger available for Macros as well so you can mass update tickets and remove yourself or certain agents or all agents from being a cc on the ticket.
Brett Youngberg commented,
Can numbers be added to an organization as a direct number so that a company's main outbound caller ID is associate with the organization instead of one of it's employees? Or are we going to have t...
Brett Youngberg commented,
Hi - I'm just trying this out and testing. We set one of our agents unavailable, created a test ticket assigned to herself. She then responded to the user and marked it pending. The user then repli...
Brett Youngberg commented,
+1