Brett Youngberg
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Total activity76
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Recent activity by Brett Youngberg-
A few questions: Revealing all our agents email addresses seems like it will create a nightmare when a user decides to respond directly to an agent and not back to the main support email address. ...
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I had submitted a request for this and was told it was in the plans. I can't find my feature request. Is this being worked on by Zendesk so we can control the email preview text - specificially so ...
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With the advanced search. If I know the id of the user or the organization the I want to pull it up e.g. organization:id 123456 or user:id 234567
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Is it possible to search by user id or organization id?
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What a poor decision after this long. Sure, you've forced our agents to use third party tools to send attachments. However, it's when our customers try and send us attachments that exceed your limi...
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@Andrew - thanks for that, but we only to remove certain agents or yourself when mass updating tickets. We would want to keep all the end-user cc's. I think removing all cc's would be nice option,...
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+1 We'd like this action/trigger available for Macros as well so you can mass update tickets and remove yourself or certain agents or all agents from being a cc on the ticket.
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Can numbers be added to an organization as a direct number so that a company's main outbound caller ID is associate with the organization instead of one of it's employees? Or are we going to have t...
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Hi - I'm just trying this out and testing. We set one of our agents unavailable, created a test ticket assigned to herself. She then responded to the user and marked it pending. The user then repli...
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If our facebook page is mentioned on Facebook, does Zendesk create a ticket (i.e. person didn't post on our facebook page, but they did mention us). I just logged in and saw we had a bunch of men...