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Ria Fernandez

Joined Jun 17, 2022

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Last activity Feb 13, 2025

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ACTIVITY OVERVIEW

Latest activity by Ria Fernandez

Ria Fernandez commented,

Community comment Feedback - Help Center (Guide)

Upvoting. Really need this feature. I've been looking for a solution for 3 years now.

View comment · Posted Feb 13, 2025 · Ria Fernandez

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Ria Fernandez commented,

CommentUsing help center search

Hello, my help center is in en-au. I don't have articles in en-us or en-gb. My company's app's lang is =" en". How can I make my search crawler pull up the en-au articles by default?

View comment · Posted Apr 10, 2024 · Ria Fernandez

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Ria Fernandez commented,

Community comment Feedback - Help Center (Guide)

+1 to this! Would love a native solution from Zendesk for this. We want to know why some articles are downvoted but we don't want to have to create a ticket that needs to be closed.

View comment · Edited Mar 22, 2024 · Ria Fernandez

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Ria Fernandez commented,

Community comment Q&A - Help center and community

Any updates on this? Looking for this functionality as well! I don't want promoted articles at the top of each section in the category page.

View comment · Posted May 26, 2023 · Ria Fernandez

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Ria Fernandez commented,

Community comment Q&A - Help center and community

Aaron Nicely Hi Aaron, I'm using Braxton by Zenplates. They do have a lot of customizations on their themes. I can't seem to locate the usual ZD classes in the code.

Greg Katechis Thank you, Greg! The code I posted is for the Help Centre theme I'm currently building in the background, not the active one in use in the live site, as I am still customizing the theme.

My objective is to display all section articles in the category page and remove the "See all articles" buttons.

I tried the code in this thread but the sections are still limited to six articles, and the "See all articles" buttons are still visible.

Not sure what I'm doing wrong. :(

View comment · Posted May 23, 2023 · Ria Fernandez

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Ria Fernandez commented,

Community comment Q&A - Help center and community

Hey everyone,

I'm having the exact same issue and can't seem to get the code to work right.

I tried the JS code posted in this thread and put it in my script.js but no luck.

This is the article list section in my category_page.hbs.

Any help would be appreciated!

{{#if articles}}
                {{!------------
                   Article list
                   ------------}}
               

                  {{#if (compare ../settings.article_list_style '<=' '8')}}

                    {{! Built-in article list }}
                   

                          {{~#each articles}}
                           
  • =" "2")}} md:col-6{{/if~}}
                              {{~#if (compare ../../settings.article_list_columns ">=" "3")}} lg:col-4{{/if~}}">

                             


                               

                                 
                               


                               

                                 
                                    {{~title~}}
                                 

                                  {{~#is ../../settings.promoted_article_style 'icon'}}
                                    {{~#if promoted}}
                                     
                                        {{t 'promoted'}}
                                       
                                     
                                    {{/if~}}
                                  {{/is~}}
                                  {{~#if internal~}}
                                   
                                      {{t 'internal'}}
                                     
                                   
                                  {{~/if~}}
                                  {{~#isnt ../../settings.article_list_excerpt 0}}
                                   


                                      {{excerpt body characters=../../settings.article_list_excerpt}}
                                   


                                  {{/isnt~}}
                               

                             

                           

  •                       {{/each~}}
                       

                    {{#if more_articles}}
                     


                       
                          {{t 'show_all_articles' count=article_count}}
                       

                     


                    {{/if}}
                  {{else}}

                    {{! Custom article list micro-template }}
                   
                  {{/if}}
               

              {{else}}
               


                 
                    {{t 'empty'}}
                 

               


              {{/if}}
           
          {{/each}}
       
      {{else}}
       


         
            {{t 'empty'}}
         

       


      {{/if}}
   

 

 

View comment · Edited May 22, 2023 · Ria Fernandez

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Ria Fernandez created a post,

Post Q&A - Help center and community

Hello,

I'm trying to remove the bottom margin for lists, but only for when they appear in the important (green box) call-out. I've tried editing the style.css file but there seems to be a zd-article class that I can't find in the stylesheet so I don't know where it's coded. I tried overriding it in style.css, but it doesn't work.

Hope someone can help me on this. Thank you! 

Posted Sep 27, 2022 · Ria Fernandez

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Ria Fernandez commented,

Community comment Q&A - Help center and community

That worked beautifully!

Thank you so much, Ifra! 

View comment · Posted Sep 19, 2022 · Ria Fernandez

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Ria Fernandez commented,

Community comment Q&A - Help center and community

Hi Ifra,

Thanks so much for your response! I don't quite understand though.. Did you mean that the bolding of the words was done by Javascript, like by code? I only want to do this in the home and category pages if possible. How exactly can I do this?

I've checked the category_page.hbs code but I'm not sure where to do it as the article titles aren't listed there.

I've noticed that the html shows the highlight class, but I don't know where to add this class tag.

View comment · Edited Sep 18, 2022 · Ria Fernandez

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Ria Fernandez created a post,

Post Q&A - Help center and community

Hello! Does anyone know how to format article titles and making only certain words in boldface (like the screenshot below)? Is this a feature that's theme-specific or can it be done on any Zendesk Guide?

 

Edited Sep 16, 2022 · Ria Fernandez

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