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Ria Fernandez
Joined Jun 17, 2022
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Last activity Feb 13, 2025
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Latest activity by Ria Fernandez
Ria Fernandez commented,
Upvoting. Really need this feature. I've been looking for a solution for 3 years now.
View comment · Posted Feb 13, 2025 · Ria Fernandez
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Ria Fernandez commented,
Hello, my help center is in en-au. I don't have articles in en-us or en-gb. My company's app's lang is =" en". How can I make my search crawler pull up the en-au articles by default?
View comment · Posted Apr 10, 2024 · Ria Fernandez
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Ria Fernandez commented,
+1 to this! Would love a native solution from Zendesk for this. We want to know why some articles are downvoted but we don't want to have to create a ticket that needs to be closed.
View comment · Edited Mar 22, 2024 · Ria Fernandez
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Ria Fernandez commented,
Any updates on this? Looking for this functionality as well! I don't want promoted articles at the top of each section in the category page.
View comment · Posted May 26, 2023 · Ria Fernandez
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Ria Fernandez commented,
Aaron Nicely Hi Aaron, I'm using Braxton by Zenplates. They do have a lot of customizations on their themes. I can't seem to locate the usual ZD classes in the code.
Greg Katechis Thank you, Greg! The code I posted is for the Help Centre theme I'm currently building in the background, not the active one in use in the live site, as I am still customizing the theme.
My objective is to display all section articles in the category page and remove the "See all articles" buttons.
I tried the code in this thread but the sections are still limited to six articles, and the "See all articles" buttons are still visible.
Not sure what I'm doing wrong. :(
View comment · Posted May 23, 2023 · Ria Fernandez
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Ria Fernandez commented,
Hey everyone,
I'm having the exact same issue and can't seem to get the code to work right.
I tried the JS code posted in this thread and put it in my script.js but no luck.
This is the article list section in my category_page.hbs.
Any help would be appreciated!
{{#if articles}}
{{!------------
Article list
------------}}
{{#if (compare ../settings.article_list_style '<=' '8')}}
{{! Built-in article list }}
{{~#each articles}}
- =" "2")}} md:col-6{{/if~}}
{{~#if (compare ../../settings.article_list_columns ">=" "3")}} lg:col-4{{/if~}}">
{{~title~}}
{{~#is ../../settings.promoted_article_style 'icon'}}
{{~#if promoted}}
{{t 'promoted'}}
{{/if~}}
{{/is~}}
{{~#if internal~}}
{{t 'internal'}}
{{~/if~}}
{{~#isnt ../../settings.article_list_excerpt 0}}
{{excerpt body characters=../../settings.article_list_excerpt}}
{{/isnt~}}
{{/each~}}
{{#if more_articles}}
{{t 'show_all_articles' count=article_count}}
{{/if}}
{{else}}
{{! Custom article list micro-template }}
{{/if}}
{{else}}
{{/if}}
{{/each}}
{{else}}
{{/if}}
View comment · Edited May 22, 2023 · Ria Fernandez
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Ria Fernandez created a post,
Hello,
I'm trying to remove the bottom margin for lists, but only for when they appear in the important (green box) call-out. I've tried editing the style.css file but there seems to be a zd-article class that I can't find in the stylesheet so I don't know where it's coded. I tried overriding it in style.css, but it doesn't work.
Hope someone can help me on this. Thank you!
Posted Sep 27, 2022 · Ria Fernandez
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Ria Fernandez commented,
That worked beautifully!
Thank you so much, Ifra!
View comment · Posted Sep 19, 2022 · Ria Fernandez
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Ria Fernandez commented,
Hi Ifra,
Thanks so much for your response! I don't quite understand though.. Did you mean that the bolding of the words was done by Javascript, like by code? I only want to do this in the home and category pages if possible. How exactly can I do this?
I've checked the category_page.hbs code but I'm not sure where to do it as the article titles aren't listed there.
I've noticed that the html shows the highlight class, but I don't know where to add this class tag.
View comment · Edited Sep 18, 2022 · Ria Fernandez
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Ria Fernandez created a post,
Hello! Does anyone know how to format article titles and making only certain words in boldface (like the screenshot below)? Is this a feature that's theme-specific or can it be done on any Zendesk Guide?
Edited Sep 16, 2022 · Ria Fernandez
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