Rick Marx

1. Community
2. Zendesk Suite Q&A
3. Trigger condition with evaluation of the numeric value in ticket field

Another vote for this, this would greatly help us automate certain cases. We would appreciate the option for Is Greater Than / Is Less Than / Equals as well. Our use case: We filter out certain tic...

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• Rick Marx
• Created December 01, 2022 07:29
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

I would also see a better use case for content blocks in macros in our company, likely even better than for the articles. Is there something planned along these lines, or is there an alternative we...

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• Rick Marx
• Created November 23, 2022 16:11
• 0 votes