Tom Weinstock
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Total activity42
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Last activity
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Activity overview
Latest activity by Tom Weinstock-
Tom Weinstock commented,
The hbs files are accessible via the Guide Admin in the Help Center. You will need to "customize" your Help Center. Keep in mind, that in doing so, you will not get updates to your specific help ...
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Tom Weinstock commented,
John Baldwin Everything I did is in the screenshot above and the link to the jQuery that I am using for the call to grab the status from JSON. Download the picture I attached and view it expanded....
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Tom Weinstock commented,
I was able to remedy this with custom JavaScript. The requests API has the correct hold status, so I used a JSON call to grab that status and then used it to manipulate the requests page so that i...
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Tom Weinstock commented,
Agree with everyone above...please get this out there. Is there an ETA yet? Last word from Zendesk appears to be from February 2022.
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Tom Weinstock created a post,
Please make end-user article views and other activities available through the Zendesk API
Was this functionality omitted on purpose and, if so, why?...or was it an oversight? I am able to get all of the other data I need via an API integration that I built, except for this one piece. ...
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Tom Weinstock commented,
I created a user segment and tag with the same name..."validated_user" and added the tag to an organization. This allows me to not only lock down the help center, but allows me to, essentially, ap...