Hrishikesh Kokate
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Last activity
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Activity overview
Latest activity by Hrishikesh Kokate-
Hrishikesh Kokate created a post,
XSS Protection in tickets from API
Hi folks! I'm sorry if there's already some documentation on this, but I couldn't find with some typical search keywords. I'm trying to create tickets in the helpdesk using the Zendesk API (usi...
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Hrishikesh Kokate commented,
Hi Greg Katechis Thank you for sharing this. You're right, I'm not using Zendesk's built-in functionality. About the list requests method, that still doesn't seem to provide the total count, correc...
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Hrishikesh Kokate created a post,
Zendesk API: Count tickets requested by user
Hello, I'm trying to create a personalized help-center for our users and I was trying to leverage Zendesk API for that. I want to list all tickets requested by a user (our customer and not our ag...
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Hrishikesh Kokate commented,
Oh yes, thanks for this! I kinda realised I double-posted this: https://support.zendesk.com/hc/en-us/articles/4408846544922/comments/4700446627226, sorry about that.
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Hrishikesh Kokate commented,
Oh, I'm so sorry. I totally missed that. html_body works great! Thank you so much!
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Hrishikesh Kokate commented,
Hey @..., Sorry to quote you on this, but as per your comment here, API should be able to use HTML formatting. I'm trying to create tickets like: "ticket": { "comment": { "body": "<strong>Test<...
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Hrishikesh Kokate commented,
Is there any way to use Markdown or HTML when creating or updating tickets via API? I was looking into options for creating a custom "support centre" for our helpdesk, and would love to add some ba...