Hrishikesh Kokate
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Last activity
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Activity overview
Latest activity by Hrishikesh Kokate-
Hrishikesh Kokate created a post,
XSS Protection in tickets from API
Hi folks! I'm sorry if there's already some documentation on this, but I couldn't find with some typical search keywords. I'm trying to create tickets in the helpdesk using the Zendesk API (usi...
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Hrishikesh Kokate commented,
Hi Greg Katechis Thank you for sharing this. You're right, I'm not using Zendesk's built-in functionality. About the list requests method, that still doesn't seem to provide the total count, correc...
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Hrishikesh Kokate created a post,
Zendesk API: Count tickets requested by user
Hello, I'm trying to create a personalized help-center for our users and I was trying to leverage Zendesk API for that. I want to list all tickets requested by a user (our customer and not our ag...
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Hrishikesh Kokate commented,
Oh yes, thanks for this! I kinda realised I double-posted this: https://support.zendesk.com/hc/en-us/articles/4408846544922/comments/4700446627226, sorry about that.
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Hrishikesh Kokate commented,
Oh, I'm so sorry. I totally missed that. html_body works great! Thank you so much!
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Hrishikesh Kokate commented,
Hey Gab Guinto, Sorry to quote you on this, but as per your comment here, API should be able to use HTML formatting. I'm trying to create tickets like: "ticket": { "comment": { "body": "<strong...
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Hrishikesh Kokate commented,
Is there any way to use Markdown or HTML when creating or updating tickets via API? I was looking into options for creating a custom "support centre" for our helpdesk, and would love to add some ba...