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Claudia L's Avatar

Claudia L

Joined Mar 24, 2023

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Last activity Jul 18, 2023

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ACTIVITY OVERVIEW

Latest activity by Claudia L

Claudia L commented,

Community comment Feedback - Ticketing system (Support)

Hi any updates on this request ? we are having to dowlaod documents and vocal messages to read/hear them, how can we just listen to them without dowling it ?

View comment · Posted Mar 30, 2023 · Claudia L

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Claudia L commented,

Community comment Feedback - Ticketing system (Support)

Hi, the dashboard is so confusing, there are still notification of tickets that are resolved which they do not need attention for. The agent should be able to choose which notification they would want to keep as reminder and with a X check close the ones that are no more accurate. As per this article https://support.zendesk.com/hc/en-us/articles/4408882039450-Working-with-tickets- we should be seeing only notification for New or Open status ticket but we are seeing them as well for the Solved tickets .. What is the rule exactly of the dashbord notification ? Thank you, claudia

View comment · Posted Mar 30, 2023 · Claudia L

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Claudia L commented,

CommentTicket basics

Hi, Why is the app fiels in french and english mixed up together ? 

View comment · Posted Mar 24, 2023 · Claudia L

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