Bill Cao
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Total activity33
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Last activity
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Member since
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Following0 users
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Votes16
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Recent activity by Bill Cao-
I am looking for a way that a light agent can unfollow a ticket which is not needed to follow any more.
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Hi, Is possible to sum all durations of one field on a status to form a calculated attribute? i.e Field 1 stays on status A for 5 minutes; on status B for 10 mintues; then back on status A for 15 ...
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Hello, I am interested in when this will be available as well. Thanks.
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It's been almost 3 years since the first post dated October 2019. I am one out of so many customers crying for this feature.
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The view of my followed tickets should be a default, simple, essential feature, in addition to other views. Don't have to do these steps to get it. Zendesk's resopnse is not acceptable.
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We need this as well.
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Did anyone encounter "unknown error" when installing "zendesk-for-jira-3.0.24-production.jar" to jira server (v8.5.4 or other versions). The plugin 3.0.24 is supported on jira 7.0.0 thru 8.22.6 per...
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Hi Dave, Thank you. I have installed Ticket Field Manager app, it is great tool. Also is it possible to highlight the missed (not filled in after submitting the ticket) mandatory fields' in red co...
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Can the trigers check the mandatory fields when a ticket is created or updated, not just sloved?