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Lewowlouis

Joined Jun 23, 2022

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Last activity Feb 27, 2024

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ACTIVITY OVERVIEW

Latest activity by Lewowlouis

Lewowlouis commented,

Community comment Feedback - Admin Center

I am afraid incoming notification sound is not possible for email but possible for chat. 

You can set up email notification though for email respond whenever a tickets has been updated by the end user/customer. 

A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications

View comment · Posted Jul 12, 2023 · Lewowlouis

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Lewowlouis commented,

Community comment Feedback - Admin Center

Elizabeth Chong -  do you mean notification for agent in the event of ticket creation? 

View comment · Posted Jul 12, 2023 · Lewowlouis

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Lewowlouis commented,

CommentService Level Agreements (SLA), macros, and CSAT

Hello Scott Allison - I mended the CSAT placeholder Survey from this {{satisfaction.rating_section}} to this {{satisfaction.rating_url}} but is this really the expected behaviour on how it will look like from the customer's end?

This lengthy URL?

View comment · Posted Jun 30, 2023 · Lewowlouis

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Lewowlouis commented,

CommentHow to troubleshoot issues with live chat

Best if chat transfer should also have some notification for the chat recipient.

View comment · Posted Apr 20, 2023 · Lewowlouis

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Lewowlouis commented,

Community comment Feedback - Chat and Messaging (Chat)

Hope Zendesk can implement this the soonest time possible. 

View comment · Posted Apr 18, 2023 · Lewowlouis

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Lewowlouis commented,

Community comment Feedback - Admin Center

Hey Tom Dupuche - It's now 2023 but still don't have any definite date as to when this will be made available. 

So what's the update on this one now? end of 2023 I guess? 

View comment · Posted Jan 17, 2023 · Lewowlouis

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