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Lewowlouis
Joined Jun 23, 2022
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Last activity Feb 27, 2024
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Latest activity by Lewowlouis
Lewowlouis commented,
I am afraid incoming notification sound is not possible for email but possible for chat.
You can set up email notification though for email respond whenever a tickets has been updated by the end user/customer.
A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications
View comment · Posted Jul 12, 2023 · Lewowlouis
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Lewowlouis commented,
Elizabeth Chong - do you mean notification for agent in the event of ticket creation?
View comment · Posted Jul 12, 2023 · Lewowlouis
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Lewowlouis commented,
Hello Scott Allison - I mended the CSAT placeholder Survey from this {{satisfaction.rating_section}} to this {{satisfaction.rating_url}} but is this really the expected behaviour on how it will look like from the customer's end?
This lengthy URL?
View comment · Posted Jun 30, 2023 · Lewowlouis
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Lewowlouis commented,
Best if chat transfer should also have some notification for the chat recipient.
View comment · Posted Apr 20, 2023 · Lewowlouis
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Lewowlouis commented,
Hope Zendesk can implement this the soonest time possible.
View comment · Posted Apr 18, 2023 · Lewowlouis
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Lewowlouis commented,
Hey Tom Dupuche - It's now 2023 but still don't have any definite date as to when this will be made available.
So what's the update on this one now? end of 2023 I guess?
View comment · Posted Jan 17, 2023 · Lewowlouis
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