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Sara Anthony

Joined Nov 28, 2022

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Last activity Oct 03, 2024

Program Manager @ Bynder

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ACTIVITY OVERVIEW

Latest activity by Sara Anthony

Sara Anthony commented,

CommentUsing AI agents for messaging

Is there a way to access the older unresolved answers then, or not? Where does this information go once seven days have passed?

View comment · Edited Jul 23, 2024 · Sara Anthony

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Sara Anthony commented,

Community comment Feedback - Zendesk AI and automation

this would be something our team would use and find very helpful as well!

View comment · Posted Jul 23, 2024 · Sara Anthony

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Sara Anthony commented,

Community comment Feedback - Help Center (Guide)

I am a bit shocked that this is not information that we can access in our analytics - is there a status on this feature?

 

View comment · Posted Jun 21, 2024 · Sara Anthony

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Sara Anthony commented,

Community comment Q&A - AI and automation

have there been any other updates on this?

View comment · Posted Jun 18, 2024 · Sara Anthony

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Sara Anthony commented,

Community comment Feedback - Reporting and analytics (Explore)

Eugene Orman  I am looking into this as well for our dashboard to help maintain updated content - however  I see you referenced the data set - and I know I recently received communication from zendesk saying that the data set is going to be phased out. Can you provide another work around to creating a dashboard that shows a list of articles and the date they were last edited. thank you!

View comment · Posted May 17, 2024 · Sara Anthony

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Sara Anthony commented,

Community comment Feedback - Ticketing system (Support)

I wanted to check and see if this is live yet as it was requested back in 2020 and we would really love to see the product roadmap for this year. Will there be a webinar similar to 2023?

View comment · Posted Mar 20, 2024 · Sara Anthony

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Sara Anthony commented,

Community comment Q&A - Reporting and analytics

Elaine thank you for the additional information I did this however  i was given this error multiple times.

View comment · Posted Mar 15, 2024 · Sara Anthony

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Sara Anthony commented,

Community comment Q&A - Help center and community

Following up to Francisco's question - how do you bulk delete  old posts in community? 

 

View comment · Posted Mar 15, 2024 · Sara Anthony

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Sara Anthony commented,

Community comment Q&A - Reporting and analytics

Thank you Elaine.   I tried that but I cannot find where I input the custom formula 

 

View comment · Posted Mar 08, 2024 · Sara Anthony

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Sara Anthony commented,

Community comment Q&A - Reporting and analytics

Thank you Elaine I am pretty familiar with the analytics and dashboards but I have yet to find out if there is a way that I can pull a report of articles that contain a certain phrase that is in the body of an article not an article title. 

View comment · Posted Mar 07, 2024 · Sara Anthony

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