Kevin Froleiks
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Total activity44
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Last activity
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Activity overview
Latest activity by Kevin Froleiks-
Kevin Froleiks commented,
Karen Hynes can we get a timeline or ETA on this? We're almost at the end of yet another quarter without this feature.
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Kevin Froleiks commented,
Karen Hynes is it possible to sign up to test out this feature? We have some immediate needs to implement and would be more than happy to help move things along.
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Kevin Froleiks commented,
Is it possible to have every ticket created through the slack api to be private comment? We wouldn't want any of the info submitted to be customer facing.
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Kevin Froleiks created a post,
It would be great if we could limit agent visibility for things like seeing other agents status on talk/chat
Not plannedBasically what I'm looking for is a way for agents to see if there is a queue, but not be able to see if their peers are available, away, etc. Basically to cut down on people who watch for that and...
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Kevin Froleiks commented,
Pedro Rodrigues (opservator.com) thank you for the reply. I checked and the webhook is active. Request method PUT Request format JSON I am an admin but it does say "basic authentication" not ...
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Kevin Froleiks commented,
What am I doing wrong here? Any insight? I just want to add "Action Required" to the subject line for certain situations. I set up the conditions to only apply to specific tags associated with indi...
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Kevin Froleiks commented,
It's now mid February 2023, are messaging sounds going to be available this month?
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Kevin Froleiks commented,
This is helpful but I am wondering if it's possible to do the opposite, have messages in a certain slack channel automatically create a zendesk ticket?
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Kevin Froleiks commented,
Very excited about the launch of this feature, any update on the timeline of release? I saw the pinned post above saying Q4 launch was the goal. Talk is our biggest communication channel so this i...
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Kevin Froleiks commented,
Incredibly helpful! Thank you!