Kevin Froleiks
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Recent activity by Kevin Froleiks-
Also using the text back feature but would prefer if we didn't have this robotic voice and could replace it with a custom greeting like the rest of the IVR menu.
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What does the "default" option for IVR keypress actually do?
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Is there a reason why some replies to our agents also get flagged as spam? I just unsuspended several tickets and some of them were replying to a response from one of our reps.
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Karen Hynes can we get a timeline or ETA on this? We're almost at the end of yet another quarter without this feature.
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Karen Hynes is it possible to sign up to test out this feature? We have some immediate needs to implement and would be more than happy to help move things along.
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Is it possible to have every ticket created through the slack api to be private comment? We wouldn't want any of the info submitted to be customer facing.
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Pedro Rodrigues (opservator.com) thank you for the reply. I checked and the webhook is active. Request method PUT Request format JSON I am an admin but it does say "basic authentication" not ...
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What am I doing wrong here? Any insight? I just want to add "Action Required" to the subject line for certain situations. I set up the conditions to only apply to specific tags associated with indi...
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It's now mid February 2023, are messaging sounds going to be available this month?
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This is helpful but I am wondering if it's possible to do the opposite, have messages in a certain slack channel automatically create a zendesk ticket?