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Timothy Bogart

Joined Jul 22, 2022

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Last activity Nov 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Timothy Bogart

Timothy Bogart commented,

CommentMore integrations

We would like to see meeting invites in Zendesk.  Thanks

View comment · Posted Nov 28, 2023 · Timothy Bogart

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Timothy Bogart commented,

CommentMore integrations

Is teams integration required to see meeting invites?  Seems odd, as they come thru normal email channels typically.  Thanks

View comment · Posted Nov 27, 2023 · Timothy Bogart

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Timothy Bogart commented,

CommentService Level Agreements (SLA), macros, and CSAT

Hello - the example seems truncated - it states in the email 'either link below', but ends with 'here is a reminder of what the ticket is about:'

Shouldn't another {{}} be inserted here to get another link?  Perhaps ticket.description?

Thanks

View comment · Posted Jun 01, 2023 · Timothy Bogart

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Timothy Bogart commented,

CommentSetting up Agent Workspace

Is there any way to get the editor for comments to just treat everything as plain text?  Having to mark as a code block every time we cut and paste from a product log is a real pain.  Thanks

View comment · Posted Apr 07, 2023 · Timothy Bogart

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Timothy Bogart commented,

CommentTicket customization

Splendid!

View comment · Posted Mar 09, 2023 · Timothy Bogart

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Timothy Bogart commented,

CommentTicket customization

Should look for a Ticket status - not Status Category.

 

View comment · Posted Mar 03, 2023 · Timothy Bogart

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