Nico Plinke

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Previewing theme changes locally

Thanks for your reply Paolo.Your solution worked, unfortunately only half...When I try to preview my reworked theme (we have a theme made for us by an external company), I get a version of it with ...

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• Nico Plinke
• Created September 01, 2023 13:43
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Previewing theme changes locally

Hi,I'm following the guide, however, when I want to start the background process (zcli themes:preview) I get an error: TypeError: Cannot read properties of undefined (reading 'split')I've tried to ...

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• Nico Plinke
• Created August 08, 2023 12:39
• 1 vote

1. Agent guide
2. Ticket management
3. Creating a ticket on behalf of the requester

Hi,We are using organizations to represent our customers businesses (we support a B2B product, and each business has multiple users that can make requests).When we want to start a ticket, we don't ...

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• Nico Plinke
• Edited October 19, 2022 13:27
• -1 votes

1. Zendesk Suite
2. Suite basics
3. About Zendesk channels

Hi,When I create a ticket from a community post, the channel is empty.How can I set a channel here?  

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• Nico Plinke
• Created October 06, 2022 07:26
• 0 votes