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Luca Di Gangi's Avatar

Luca Di Gangi

Joined Feb 27, 2024

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Last activity Feb 27, 2024

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Luca Di Gangi commented,

Community comment Feedback - Ticketing system (Support)

Upvoted to hopefully draw some attention to this.

For businesses that have organisations based in different countries all using the same Zendesk account, the ability for customer profiles to be set automatically based on their physcial location will go a long way to reducing both questions and doubt from customers concerned that they may be speaking to the wrong support team based on the ticket timestamps.

Manually amending the time-zones on customer profiles as tickets come is a waste of time when this could all be automated.

View comment · Posted Feb 27, 2024 · Luca Di Gangi

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