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Cameron Milne

Joined Feb 11, 2023

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Last activity Oct 20, 2023

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ACTIVITY OVERVIEW

Latest activity by Cameron Milne

Cameron Milne commented,

CommentViews, ticket status, and ticket fields

Agreed, tbh, we are considering moving if this is not part of an update. It's a joke if they can't see the importance of SLAs. Using Play for a 'refresh every 5 mins', gees.. That is not a valid response.

View comment · Posted Oct 20, 2023 · Cameron Milne

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Cameron Milne commented,

Community comment Feedback - Ticketing system (Support)

Whilst I appreciate there is an app for this, this should be built in to the system rather than having to pay $15 per agent as an add on.

 

View comment · Posted May 04, 2023 · Cameron Milne

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Cameron Milne commented,

CommentViews, ticket status, and ticket fields

Will Martin Legend! Are you able to create a sound notification extension that lets you know a ticket has been updated? If you can.. you would be the ultimate boss! 

View comment · Posted Feb 24, 2023 · Cameron Milne

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Cameron Milne commented,

Community comment Feedback - Ticketing system (Support)

Lucy Linnell I agree, this is completely superfluous information. The fact you cannot adust the content in that User Context panel is baffling to me also. 

 

View comment · Posted Feb 23, 2023 · Cameron Milne

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Cameron Milne commented,

Community comment Feedback - Ticketing system (Support)

Considering it seems ZD are continuing to drop the ball on this one and continue to do so (it's only been 4 years..) has anyone found a reasonably priced third party app that fixes this???

View comment · Posted Feb 23, 2023 · Cameron Milne

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Cameron Milne commented,

Community comment Feedback - Ticketing system (Support)

How is this not a feature??

View comment · Posted Feb 22, 2023 · Cameron Milne

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Cameron Milne commented,

Community comment Feedback - Ticketing system (Support)

Couldn't agree more, the information there is completely unhelpful.

View comment · Posted Feb 22, 2023 · Cameron Milne

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Cameron Milne commented,

Community comment Feedback - Ticketing system (Support)

I agree, the system needs to be upgraded to allow it to serve its basic function. This could be actioned so quickly by your team, I'm personally amazed it doesn't do it already (unlike competitors such as Intercom). Currently we are having to 'Solve' a ticket just so light agents can view it. Why?

View comment · Edited Feb 17, 2023 · Cameron Milne

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Cameron Milne commented,

Community comment Feedback - Chat and Messaging (Chat)

Agreed, this is a most annoying feature that Slack (and most platforms) have. When will this be implemented? It must be such an easy fix.

View comment · Posted Feb 14, 2023 · Cameron Milne

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Cameron Milne commented,

CommentBusiness rules

Brilliant, thanks for your help @...!

View comment · Posted Feb 13, 2023 · Cameron Milne

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