Barry Carroll
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Total activity175
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Last activity
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Activity overview
Latest activity by Barry Carroll-
Barry Carroll commented,
Hi Romain, Sorry for the delay. Is this crash happening a lot when seen as a percentage of active sessions? I was reading about this exception and it appears to happen if there's a 5+ second delay ...
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Barry Carroll commented,
Hi Hendry, The Chat SDK uses: implementation group: 'com.squareup.picasso', name: 'picasso', version: '2.5.2' You're using the last version in the 2.x branch, which is not fully backwards compatibl...
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Barry Carroll commented,
Hi Fran, I've created an issue on our backlog for this, and we will look at targeting a fix for an upcoming version of the SDK. It's unlikely to be soon because we are currently scoping a V2 of the...
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Barry Carroll commented,
Hi Ousama The iOS version simulates a connection closed event, whereas the Android version does not. We will look at fixing this in a future version. We have a sample app which is built on top of t...
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Barry Carroll commented,
Hi, We are investigating why the closed connection type doesn't propagate to the mobile SDK. We'll post back here when we know some more. Thanks!
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Barry Carroll commented,
Hi Petr, I don't think I can confirm this exact behaviour. Can you list out the things you are doing exactly please? In my case I am Starting a chat Accept chat in agent interface Close the chat ...
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Barry Carroll commented,
Thanks Sanjeev Can you tell us the version of the cordova jar that you're using please. It will help us to replicate the issue. Thanks!
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Barry Carroll commented,
Hi Sanjeev, We normally handle SDK requests in a different forum. Your issue is quite similar to this one over there. Running this should show which module is causing the conflict. My guess is that...
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Barry Carroll commented,
Hi Babaka, Thanks for the snippets. I have reproduced this on iOS, and I would recommend that you use single image upload for the moment. We may revisit the API and enable multiple image uploading,...
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Barry Carroll commented,
Hi Kyle, Sometimes it happens that the icon doesn't show after an upgrade, or on a first time install. Can you check to see if the steps here fix it for you: https://support.zendesk.com/hc/en-us/ar...